Dental Receptionist QLS Level 3

This Dental Receptionist course is perfect for anyone looking at beginning their career in the dental industry by becoming a dental receptionist. During this course, you'll learn how to handle different patients and complaints, the processes involved in managing patient appointments, appropriate communication methods for dealing with patients, and how your role as a dental receptionist fits into the team.

Course Content

Unit 1 Introduction to the role and responsibilities of the dental receptionist

• Role and responsibilities
• Professional bodies and standards
• Attributes
• Different roles within the dental team

Unit 2 Communication skills

• Communication methods
• Situations
• Dealing with patients
• Listening skills and questioning techniques

Unit 3 Confidentiality act and data protection act

• Data protection act
• Confidentiality act
• Safeguarding children policy
• Patient safety and quality assurance

Unit 4 Managing patients

• Managing patients
• Different customer needs
• Handling complaints
• Telephone techniques

Unit 5 Appointment management

• Referrals
• Booking and cancelling appointments
• Recall
• Time management

Unit 6 Teamwork

• Benefits of teamwork
• Role as the receptionist
• Situations teamwork is needed
• Allocated tasks