Level 2 Certificate in Information Advice or Guidance

As well as providing an excellent knowledge base in information, advice or guidance, this Level 2 Certificate in Information Advice or Guidance course is ideal for students who want to achieve a nationally recognised qualification and aspire to work in an information, advice or guidance role.  During this course, you will explore the boundaries and responsibilities of this role, the importance of the role confidentiality and impartiality, the range of media used and for which clients, and much more. What next? Following the successful completion of this course, you will be able to start or enhance your career journey. If after, you're looking to enhance your business knowledge even further, take a look at the other business courses we offer. Awarding body The NCFE CACHE Level 2 course has been accredited by the qualifications regulators for England, Wales and Northern Ireland. CACHE (The Council for Awards in Care, Health and Education) qualifications specialise in the care and education sector and are the leading industry specialists. This course has been developed by experts, which ensures everything that employers need is covered. Once you have enrolled on your CACHE course, you will be entitled to access the CACHE Alumni Membership for 2 years. CACHE Alumni is a Professional Membership Network for those who work in the CACHE industries, providing valuable resources and advice for professional studying towards/with a CACHE qualification.

Course Content

Award Number: 601/4321/6

Unit 1 Information, advice or guidance in practice (R/506/6653, Unit Level: 2; GLH: 24 hours; Credits: 3)

• Understand the differences between Information, Advice or Guidance
• Know the boundaries and responsibilities of this role
• Gain practical skills such as signposting, referrals and record-keeping

Unit 2 Developing interaction skills for information, advice or guidance (Y/506/6654, Unit Level: 2; GLH: 24 hours; Credits: 3)

• Learn how to communicate with clients appropriately
• Know the importance of the role confidentiality and impartiality
• Understand personal strengths and weaknesses to improve

Unit 3 Signposting and referral in information, advice or guidance (D/506/6655, Unit Level: 2; GLH: 24 hours; Credits: 3)

• Understand the difference between referrals and signposting, and when to use each
• Know the correct practices for signposting and referring
• Learn practical skills such as recording and monitoring

Unit 4 Managing information (T/506/6659, Unit Level: 2; GLH: 24 hours; Credits: 3)

• Understand what resources are used for information, advice or guidance
• Know the range of media used and for which clients
• Learn how to update and maintain information with an organisation

Unit 5 Operating within networks to support information, advice or guidance

• Understand how to support within information, advice or guidance
• Know the difference between formal and informal networks and how they are used
• Learn the codes of practice within information, advice or guidance