Medical and Clinical Administration QLS Level 3

Clinical and medical administrators work within a variety of medical settings, from hospitals and doctors' surgeries to physiotherapy clinics and dental practices. The role requires a high level of ability and professionalism, as well as sensitivity to confidential information, vulnerable patients, and their specific needs. This Medical and Clinical Administration Level 3 course is also ideal for those currently employed in medical and clinical environments who want to further enhance their professional knowledge and skills. During your studies, you'll expand your knowledge of the clinical environment, how to develop a service user-centred approach to service user care, and the key software used in medical and clinical administration.

Course Content

Unit 1 Structure, law, and ethics

• Key legislative governance within administrative contexts
• Principles of medical ethics
• NHS frameworks and governance
• Quality assurance processes within the administrative context

Unit 2 Service user care

• The service user-centred approach
• Communication methods and skills related to service user care
• The principles of quality practice and its scope
• Key administrative and reception skills

Unit 3 The clinical environment

• Hygienic working practices
• Risk assessment related to safe working practice
• First aid principles for safe working practice
• How aggression and violence are dealt with in a clinical environment

Unit 4 Information technology

• The main principles of computer operation and use
• The processes involved in electronic medicine
• The principles of information management technology
• Key software used in medical and clinical administration practice

Unit 5 Primary and private care services

• Key administrative and reception skills required to work in primary care contexts
• Practice funding and finance issues
• Roles within the primary health care team
• Private medical practice and associated administrative skills

Unit 6 Secondary care services

• Appointments and admission processes
• Roles and responsibilities within a typical hospital team
• How clinical audits are carried out
• How medical records and case notes are recorded, stored and used