Medical Secretary QLS Level 3

This Medical Secretary QLS Level 3 course is ideal for anyone considering a career as a medical secretary. During this course, you'll learn more about the working in a clinical environment, using medical administration tools, communicating effectively with patients, and the IT systems you will use during your career.

Course Content

Unit 1 Primary and secondary care

• Identify the funding streams and frameworks in primary and secondary care
• Discuss the different personnel and their roles in primary and secondary care
• Discuss the skills required for a medical secretary in primary and secondary care
• Explain the process of clinical auditing

Unit 2 Medical terminology

• Identify key medical terminology
• Discuss medical terminology relating to the body systems
• Identify medical terminology and abbreviations relating to prescriptions and drugs
• Discuss medical terminology relating to medical specialities

Unit 3 Working in the clinical environment

• Discuss the principles of infection
• Describe the principles of medical ethics
• Explain the importance of confidentiality
• Describe the concept of health promotion

Unit 4 Medical administration

• Discuss the importance and process of accurate record keeping
• Describe the use of appointment systems
• Describe the role of medical administration in the NHS
• Explain the role of medical administration in private practice and complementary therapies

Unit 5 Communication skills

• Explain how and when to communicate with patients
• Discuss telephone communications
• Evaluate verbal and non-verbal communications
• Discuss the obstacles presented by diversity

Unit 6 IT skills

• Explain the main principles of computer operation
• Describe electronic medicine processes
• Discuss information management technology
• Describe the key software used