Retail Operations QLS Level 3

The course will allow you to study when and where you want, at your own pace. All coursework can be submitted by either post or email making it simple and hassle-free. All of the materials will be delivered to you by post or email, so it couldn’t be easier. Our experienced and friendly tutors are always a click away by email, giving you advice and helping you through your course. Develop your interest and knowledge by enrolling now and join the [past_students_count] students that have already studied with us.

Course Content

Unit 1 Who is your customer?

• Customer service engagement
• Maintaining good customer service levels
• Customer service complaints
• Customer service evaluation and practices
• Customer service training

Unit 2 Retail organisations within the retail environment

• Types of retail organisations
• Strategic aims of an organisation
• Thriving in a competitive market

Unit 3 Display of a retail environment

• Displaying goods
• Enhancing consumer spend
• Managing internal and external conflict

Unit 4 Administration that is carried out in the retail environment

• Types of administration activities
• Skills, competences and frameworks
• Key administrative duties and skills

Unit 5 The marketing, visual display and selling techniques that are employed

• Key stages in selling a product
• Managing the sales process
• Cost of poor sales tactics

Unit 6 Legal obligations

• Legal obligations in a retail operation
• Key legal terminology
• Legislation and organisational success