Customer Service Level 2 Apprenticeship - Pareto Law
We’ve all had that frustrating phone call with an unhelpful bored-sounding call centre or visited a shop to find they know nothing about their own products. You’ve probably also made a grumble to a friend, or if you’re really peeved gone on TripAdvisor or Google to write a scathing review. This is the risk posed by poor customer service.
Areas covered by Pareto’s Customer Service Apprenticeship include regulations and legislation, product and service knowledge, influencing skills and dealing with challenges and conflict. This comprehensive course will ensure that your staff are thoroughly invested in your brand and its reputation and know how to preserve it through their interactions with your clients.
Suitability - Who should attend?
The programme is currently only available to Apprenticeship Levy paying employers looking for training for their apprentices.
Outcome / Qualification etc.
Customer Service Level 2
Training Course Content
Pareto’s Customer Service Level 2 Apprenticeship includes every essential tenet of good customer service, including
- Organisational Policy Knowledge
- Regulation and Legislation
- Product and Service Knowledge
- Professional Branding
- Enhancing Customer Interactions
- Dealing with Customer Conflict
- Service Standards and Team Working.
Since 80% of the learning is undertaken on the job, relevance and productivity for employers is optimised.
Pareto Law offers a unique tailored approach to sales development, with courses specially designed to help you and your sales teams meet targeted learning goals. Depending on your organisation's specific requirements, Pareto Law's sales training courses can develop the skills...
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