Level 2 Certificate in Understanding Retail Operations - Funded Online Course
Interested in studying one of our retail courses? This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector. Upon completion of this course, you could progress on to one of our other retail courses, such as our Level 3 Certificate in Principles of Customer Service.
This qualification focusses on improving various skills and knowledge in order to create a career pathway within the retail industry.
Suitability - Who should attend?
This course is suitable for anyone looking to work, or currently working, within the retail industry at any level in order to gain a comprehensive understanding of the various operations of a retail organisation.
Outcome / Qualification etc.
- Gain a nationally recognised qualification
- Course Level: Level 2
Training Course Content
This course is split into eight manageable units, covering topics such as:
- Unit 1: Understanding customer service in the retail sector
- Unit 2: Understanding the retail selling process
- Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business
- Unit 4: Understanding how a retail business maintains health and safety on its premises
- Unit 5: Understanding retail consumer law
- Unit 6: Understand how to deal with customer queries and complaints in a retail environment
- Unit 7: Understanding the handling of customer payments in a retail business
- Unit 8: Understanding the control, receipt and storage of stock in a retail business
Course delivery details
This course is available:
- Paper-based learning with online assessments.
- Courses are delivered as distance learning, allowing you to choose when and where to study
- Personal tutors are assigned to ensure you have the support needed to succeed.
Contact the provider for more information about pricing.
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