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Customer Service - Intermediate Apprenticeship (Level 2)

Peter Symonds College
Course summary
2 years
Next available date: Contact for dates - Winchester
Course Dates
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Course description

Customer Service - Intermediate Apprenticeship (Level 2)

Apprenticeships bring together relevant vocational experience in the workplace with programmes of study. They allow students to study for a qualification to enhance their career progression whilst in employment and earning a salary. Apprenticeships are suitable for existing employees regardless of age and are also suitable for college leavers. The Intermediate Apprenticeship in Customer Service will help you develop the skills needed to be an effective employee in customer service. The aims of this qualification are to: develop/expand candidates’ understanding of customer service; develop candidates’ skills and competence in delivering customer service. The apprenticeship incorporates a Level 2 Diploma in Customer Service as well as Personal & Thinking Skills, Employees rights & Responsibilities. These will be delivered with some face to teaching in a classroom environment, blended learning and an assessor visiting you in the workplace.

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Suitability - Who should attend?

You will need to be employed in a customer service type role.

Outcome / Qualification etc.

Young Apprenticeship/Apprenticeship at Level 2

About provider

Peter Symonds College

Peter Symonds College AHED

AHED is the Adult and Higher Education division of Peter Symonds College. We offer a diverse selection of courses to suit all levels of learners, from introductory courses right through to full honours degrees, providing students with clear progression routes within...

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Contact info

Peter Symonds College

Peter Symonds College Adult & Higher Education Division, Stoney Lane, Weeke, Winchester
SO22 6DR

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