Course description
Effective Communication Skills Workshop
This one-day Effective Communication Skills workshop is based on the understanding that the quality of communication with prospects and clients has a direct effect on the size of the deals made and on the ability to secure repeat business.
The course adopts proven techniques to eliminate obstacles to the development and expansion of profitable client relationships. PowerCall's Effective Communication Skills training enables participants to master the critical skills required to communicate openly and effectively, understand thinking patterns, reveal real and unstated needs, overcome communication barriers, engage in active listening and to present oneself assertively without being overbearing.
Upcoming start dates
Suitability - Who should attend?
Sales professionals of all levels, Account Managers, Relationship Managers, Customer Service professionals.
Training Course Content
Course content
Building trust and rapport
- How to communicate effectively with clients we dislike
- Dealing with difficult conversations/wayward clients
- Delivery of bad news to clients
- Elimination of cultural barriers-points to take into account
Telephone communication skills
- Effective use of questioning to uncover the unstated needs of clients
- The avoidance of jargon and clear explanation of technical terms
- Gaining the client’s commitment
Face to face meetings
- Improving your communication style
- The importance of active listening
- Understanding thinking patterns
- Getting the results you want
Why choose PowerCall Global Training
98% of our clients have rated our courses "Excellent."
1000's of professionals trained in 5 continents!
Newly expanded virtual training curriculum
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Reviews
Average rating 5
Overall these topics were well paced and all our problem areas were addressed and discussed with many practical exercises, it helped everyone in the team to understand the conce...
"it was great to learn about various techniques for effective listening. I have already started to utilise the skills learned about negotations in client interactions."
Expenses
Price on Application
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PowerCall Global Training
PowerCall Global Training Ltd is a training course provider based in London, UK. We provide engaging, friendly and highly valuable courses in a wide-range of business skills: communications, negotiations, management, sales, social media, telemarketing, and more. Our training is available...
This has helped with my growth for written communication