PowerCall Cold Calling 6-Month Training and Coaching Programme

Course content

Phase one - PowerCall Cold Calling with Confidence Workshop

• Gaining the Right Attitude
• Script Preparation: maximum impact in the first 20 seconds
• Objection Prevention & Handling
• Getting Past the Gatekeeper
• The Perfect Cold Call: Engaging in Structured Value-Based Conversation.
• How to Handle Calls with Prospects
• Assumptive Closing
• Role Plays
• Measuring Performance
• Eliminating Down Periods
• Summary of Key Points

• One-to-one personal coaching of team members, where scripts, objection handling, questioning and listening skills, etc will be put into practice during fresh live calls.

Phase Two - PowerCall “Refresher” Group Training and Coaching Session to aid and monitor skills adoption

This session is a one-day in-house group coaching session conducted four weeks after delivery of phase one to monitor progress.

• Brief Recap of learning points from first Workshop: Interactive Q and A
• Overcoming Continuing Challenges
• How to plan your cold calling for maximum effect
• Recognising the Buying Mode of Your Prospect and How to Harness the Power of Timing
• Active Listening
• Advanced Level Role Plays

Phase Three: One-to-One Coaching

This phase commences four weeks after phase two is completed and consist of one-to-one coaching sessions with team members to further embed the learning and to hone acquired skills. These sessions are recommended to be scheduled once a month over a four-month period.

• discuss any challenges, and receive further guidance to improve their performance. 
• sessions will also act as a sounding board for team members
• opportunity to measure progress against individualised Action Plans.

Unlimited On-going Telephone and Email Support

• Following delivery of Phase One all team members will be entitled to unlimited on-going telephone and email support.