Course description
Readiness for implementation, certification, maintenance and improvement of your quality management system ISO 9001 version 2015 in order to:
- increase the satisfaction of interested parties
- improve your overall performance
- seize opportunities for continual improvement
Upcoming start dates
1 start date available
Suitability - Who should attend?
Any person involved in the preparation and implementation of an ISO 9001 quality management system:
- pilot of ISO 9001 certification project
- director
- quality director
- quality manager
- metrology manager
- safety manager
- maintenance manager
- project leader
- quality correspondent
- quality technician
- quality assistant
- quality operator
- quality mission personnel
- internal auditor
- student
Training Course Content
- Presentation
- MCT (multiple-choice test) Beginning (10 questions)
- 1 Quality approach
- 1.1 Background
- 1.2 Scope
- 1.3 Principles and steps
- 2 Standards, definitions, books
- 2.1 Standards
- 2.2 Definitions
- 2.3 Books
- MCTQMS approach (8 questions)
- 3 Process approach
- 3.1 Process
- 3.1.1 Management process
- 3.1.2 Realization process
- 3.1.3 Support process
- 3.2 Process mapping
- 3.3 Process approach
- 3.1 Process
- MCT Process approach (6 questions)
- 4 Context of the organization
- 4.1 The organization and its context
- 4.2 Needs and expectations of stakeholders
- 4.3 Scope of the QMS
- 4.4 QMS and its processes
- Case Interested parties
- Case Customer and need
- Case Priority tasks
- MCT Context of the organization (9 questions)
- 5 Leadership
- 5.1 Leadership and commitment
- 5.2 Policy
- 5.3 Roles, responsibilities and authorities
- Case New line
- MCT Leadership (7 questions)
- 6 Planning
- 6.1 Actions to address risks and opportunities
- 6.2 Quality objectives
- 6.3 Planning of changes
- Case New risk
- Case Risk treatment
- Case Risk register
- Case Change
- MCT Planning (7 questions)
- 7 Support
- 7.1 Resources
- 7.2 Competence
- 7.3 Awareness
- 7.4 Communication
- 7.5 Documentation
- Case Communication
- MCT Support (8 questions)
- 8 Operation
- 8.1 Operational planning and control
- 8.2 Requirements for products and services
- 8.3 Design and development
- 8.4 External providers
- 8.5 Production and service provision
- 8.6 Release of products and services
- 8.7 Control of outputs
- Case Design review
- Case Selecting suppliers
- Case Process stability
- MCT Operation (8 questions)
- 9 Performance evaluation
- 9.1 Monitoring, measurement, analysis and evaluation
- 9.2 Internal audit
- 9.3 Management review
- Case Audit readiness
- Case Audit program
- Case Auditor question
- Case Audit report
- Case Management review
- MCT Performance evaluation (9 questions)
- 10 Improvement
- 10.1 General
- 10.2 Nonconformity and corrective action
- 10.3 Continual improvement
- Case Kaizen & problem
- Case Nonconformities
- MCT Improvement (8 questions)
- MCT End (20 questions
Course delivery details
Methods and tools
- dedicated Internet site
- specific online training module
- Open and Distance Learning (ODL)
- your training history:
- the time you have passed on each clause and sub-clause of the module
- the record of the score of all your trials of the MCTs (multiple-choice tests)
- level test at beginning of the training
- MCTs with comments, notes on a 20 point scale and recommendations
- videos
- true stories
- good practices
- bad practices
- case studies
- jokes
- games
- online tutorial :
- a follow up of acquired material and the progress of each trainee
- online or by e-mail within 24 hours
- personalized answers to questions
- advice and recommendations about documents, books and useful links
- delivered certificate of attendance and mastery at the end of the training
Improve your management system with PQB
Online training to improve your management system, internal audits, and specific tools: quality(ISO 9001 version 2015) automotive(IATF 16949 version 2016) environment(ISO 14001 version 2015) occupational health and safety(ISO 45001 version 2018) quality, safety, environment(QSE IMS version 2018) food safety(ISO 22000...
Ads