Course description
To conduct an audit according to ISO 19 011 in order to:
- identify improvement opportunities
- increase the satisfaction of interested parties
- evaluate the performance of the QSE integrated management system
Upcoming start dates
1 start date available
Suitability - Who should attend?
Any person involved in the implementation and maintenance of an QSE integrated management system:
- QSE management system project leader
- manager
- quality director
- QSE manager
- quality manager
- sustainable development manager
- metrology manager
- safety manager
- maintenance manager
- project leader
- internal auditor (present or future)
- quality technician
- quality assistant
- quality operator
- person in charge of specific system, process or product audit
- future auditee
- student
Training Course Content
- Presentation
- MCT (multiple-choice test) Beginning (10 questions)
- 1 Scope
- 2 Normative references
- 3 Definitions
- 4 Principles
- 4.1 Management principles
- 4.2 Audit principles
- 4.3 IMS performance
- MCT Internal audit (7 questions)
- 5 Audit program
- 5.1 General
- 5.2 Objectives
- 5.3 Risks
- 5.4 Establishing
- 5.5 Implementing
- 5.6 Monitoring
- 5.7 Reviewing and improving
- Case New risk
- Case Audit program
- MCT Audit program (11 questions)
- 6a Audit preparation
- 6.1 General
- 6.2 Initiating
- 6.2.1 First contact
- 6.2.2 Situations and feasibility
- 6.3 Preparing the audit
- 6.3.1 Document review
- 6.3.2 Audit plan
- Case Nonconformities
- Case Audit readiness
- MCT Audit preparation (8 questions)
- 6b Coduct an audit
- 6.4 Audit activities
- 6.4.1 Opening meeting
- 6.4.2 Audit evidence
- 6.4.3 Audit conclusions
- 6.5 Audit report
- 6.6 Completing the audit
- 6.7 Audit follow-up
- 6.4 Audit activities
- Case Audit finding
- Case Audit report
- Case Management review
- MCT Conduct an audit (8 questions)
- 7 Competence and evaluation of auditors
- 7.1 General
- 7.2 Auditor competence
- 7.3 Evaluation criteria
- 7.4 Evaluation methods
- 7.5 Auditor evaluation
- 7.6 Improving competence
- Case Auditor question
- MCT Auditor competence (7 questions)
- MCT End (20 questions)
Course delivery details
Methods and tools
- dedicated Internet site
- specific online training module
- Open and Distance Learning (ODL)
- your training history:
- the time you have passed on each clause and sub-clause of the module
- the record of the score of all your trials of the MCTs (multiple-choice tests)
- level test at beginning of the training
- MCTs with comments, notes on a 20 point scale and recommendations
- videos
- true stories
- good practices
- bad practices
- case studies
- jokes
- games
- online tutorial :
- a follow up of acquired material and the progress of each trainee
- online or by e-mail within 24 hours
- personalized answers to questions
- advice and recommendations about documents, books and useful links
- delivered certificate of attendance and mastery at the end of the training (example)
Improve your management system with PQB
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