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Advanced Customer Service for the Public Sector

PTP Training & Marketing Ltd
Course summary
1 day
410 GBP excl. VAT
Open / Scheduled
Next available date: 22/11/2019 - London
Course Dates
410 GBP
410 GBP
410 GBP
410 GBP
410 GBP
410 GBP

Course description

Advanced Customer Service for the Public Sector

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Understand the key elements of outstanding customer service
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight

Training Course Content

  • 09.30-10.00: Coffee and Introduction. What makes customer service amazing?
  • 10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
  • 10.30-11.15: Product knowledge. The backbone of amazing customer service.
  • 11.15-11.30: Coffee break
  • 11.30-12.15: Don't ignore your competitors. Stay ahead of the game and how to implement it.
  • 12.15-12.45: Advanced communication skills. The WOW factor.
  • 12.45-13.45: Lunch
  • 13.45-14.45: Inspiring our colleagues and employer.
  • How can we get everyone involved?
  • Case studies. Can we do what they do?
  • 14.45-15.45: Sales is everyone's business in customer service.
  • 15.45-16.45: Complaint handling strategies.
  • How to get customer feedback that makes the difference.
  • 16.45:- Finish Summary and Action Plan.


Fee includes all course materials, participant packs, certification and lunch

About provider

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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Contact info

PTP Training & Marketing Ltd

PTP House
102 Brook Street, Wymeswold
LE12 6TU Loughborough Leicestershire

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