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Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

PTP Training & Marketing Ltd
Course summary
Length: 1 day
Price: 390 GBP excl. VAT
Course type: Open / Scheduled
Next available date: 03/08/2017 - Leeds
Course Dates
390 GBP
390 GBP
390 GBP

Outcome / Qualification etc.

  • Understand the key elements of outstanding customer service.

  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.

  • How to develop an awareness of competitors and how to use this to improve your own service.

  • Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.

  • Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry

  • Recognise and develop selling skills to promote our services

  • Feedback forms. What works? How to ensure customer feedback.

  • Understand effective complaint handling formulas that resolve every time.

Training Course Content

9.30-10.00:                       Coffee and Intro.  What makes customer service amazing?

10.00-10.30:                     The essentials of advanced customer service and how to deliver them in the leisure industry.

10.30-11.15:                      Product knowledge. The backbone of amazing customer service.

11.15-11.30:                      Coffee break

11.30-12.15:                      Don’t ignore your competitors. Stay ahead of the game and how to implement it.

12.15-12.45:                       Advanced communication skills. The WOW factor.

12.45-13.45:                       Lunch

13.45-14.45:                       Inspiring our colleagues and employer.  How can we get everyone involved?  Case studies. Let’s do it their way.

14.45-15.45:                       Sales is everyone’s business in customer service.

15.45-16.45                       Complaint handling strategies. How to get customer feedback that makes the difference.

Finish.                                Now let’s do it!      Action Plan.


Fee includes all course materials, delegate packs, certification and lunch

Provider: PTP Training & Marketing Ltd

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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PTP Training & Marketing Ltd

Leicester Tigers Rugby Club
Aylestone Road
LE2 7TR Leicestershire

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