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Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

PTP Training & Marketing Ltd
Course summary
Length: 1 day
Price: 390 GBP excl. VAT
Course type: Open / Scheduled
Next available date: 17/05/2018 - London
Course Dates
London
17/05/2018  
390 GBP
04/07/2018  
390 GBP
Manchester
19/06/2018  
390 GBP
Nottingham
03/07/2018  
390 GBP

Course description

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Understand the key elements of outstanding customer service.
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.

Expenses

Fee includes all course materials, delegate packs, certification and lunch

About provider

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...


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Contact info

PTP Training & Marketing Ltd

Leicester Tigers Rugby Club
Aylestone Road
LE2 7TR Leicestershire

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www.ptp.co.uk