Training Category
Training Method
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Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

PTP Training & Marketing Ltd
Course summary
Length: 1 day
Price: 390 GBP excl. VAT
Course type: Open / Scheduled
Next available date: 25/01/2017 - Manchester
Course Dates
Manchester
25/01/2017  
390 GBP
20/06/2017  
390 GBP
Nottingham
03/02/2017  
390 GBP
04/07/2017  
390 GBP
London
06/02/2017  
390 GBP
18/05/2017  
390 GBP

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

Success in Leadership & Motivation Skills

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Understand the key elements of outstanding customer service.
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.
  • How to develop an awareness of competitors and how to use this to improve your own service.
  • Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.
  • Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry
  • Recognise and develop selling skills to promote our services
  • Feedback forms. What works? How to ensure customer feedback.
  • Understand effective complaint handling formulas that resolve every time.

Training Course Content

Programme Outline

  • Intro - What makes customer service amazing?
  • The essentials of advanced customer service and how to deliver them in the leisure industry.
  • Product knowledge. The backbone of amazing customer service.
  • Don’t ignore your competitors. Stay ahead of the game and how to implement it.
  • Advanced communication skills. The WOW factor.
  •  Inspiring our colleagues and employer.  How can we get everyone involved?  Case studies. Let’s do it their way.
  • Sales is everyone’s business in customer service.
  • Complaint handling strategies. How to get customer feedback that makes the difference.
  • Now let’s do it! Action Plan.

Provider: PTP Training & Marketing Ltd

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...


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Contact information for PTP Training & Marketing Ltd

PTP Training & Marketing Ltd

Location
Leicester Tigers Rugby Club
Aylestone Road
LE2 7TR Leicestershire

 Show phone number
www.ptp.co.uk

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