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Advanced Customer Service for the Tourism or Leisure and Hospitality Industry

PTP Training & Marketing Ltd
Course summary
1 day
410 GBP excl. VAT
Open / Scheduled
Next available date: 21/11/2019 - London
Course Dates
London
21/11/2019  
410 GBP
03/02/2020  
410 GBP
Manchester
22/01/2020  
410 GBP
16/06/2020  
410 GBP
Nottingham
31/01/2020  
410 GBP
30/06/2020  
410 GBP

Course description

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Understand the key elements of outstanding customer service.
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.

Training Course Content

  • 9.30-10.00: Coffee and Intro. What makes customer service amazing?
  • 10.00-10.30: The essentials of advanced customer service and how to deliver them in the leisure industry.
  • 10.30-11.15: Product knowledge. The backbone of amazing customer service.
  • 11.15-11.30: Coffee break
  • 11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it.
  • 12.15-12.45: Advanced communication skills. The WOW factor.
  • 12.45-13.45: Lunch
  • 13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Let’s do it their way.
  • 14.45-15.45: Sales is everyone’s business in customer service.
  • 15.45-16.45: Complaint handling strategies. How to get customer feedback that makes the difference.
  • Finish. Now let’s do it! Action Plan.

Expenses

Fee includes all course materials, participant packs, certification and lunch

About provider

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...


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Contact info

PTP Training & Marketing Ltd

PTP House
102 Brook Street, Wymeswold
LE12 6TU Loughborough Leicestershire

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