Advanced Listening Skills

PTP Training & Marketing Ltd
Course summary
Length: 1 day
Price: 450 GBP excl. VAT
Course type: Open / Scheduled
Next available date: 19/04/2017 - Manchester
Course Dates
450 GBP
450 GBP
450 GBP
450 GBP
450 GBP
450 GBP

Advanced Listening Skills

Success in Leadership & Motivation Skills

Advanced Listening Skills - PTP Training & Marketing

There are many reasons why people struggle to listen effectively. These include:

  • Believing that the only way to put their point across is to talk more and increase the volume!
  • Lacking the ability to concentrate.
  • An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker.

This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.

This Advanced Listening Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Identification of any self imposed barriers to active listening
  • How to instantly develop rapport with anyone to lay the foundation for listening
  • How to adjust physiology to adopt the most effective listening posture
  • Use of a questioning framework to elicit from just about anyone what they want and why they want it
  • Identification and use of the key behaviours that demonstrate that you are actively listening
  • How to quickly identify the emotional state of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker
  • How to recognise when a discussion is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation

Training Course Content

Programme Outline

  • Course Objectives
  • How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)
  •  The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)
  • The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)
  • Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour)
  • Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)
  • Summary & Action Plans Agreed

Provider: PTP Training & Marketing Ltd

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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PTP Training & Marketing Ltd

Leicester Tigers Rugby Club
Aylestone Road
LE2 7TR Leicestershire

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Reviews by course attendees

Kelly Trafford, Wright Hassall Leamington Limited   |   21/12/2015
Thoroughly enjoyed today...a very personal and tailored session for me.
Andrew cooper, Allstar Business Solutions   |   23/11/2015
An excellent day.Genial, friendly and informative. Thank-you Ian.
Glenn Ball, Bull Products   |   11/11/2015
Excellent course. Excellent trainer