Assertiveness & Building Personal ConfidencePTP Training & Marketing Ltd
Assertiveness & Building Personal Confidence
Assertiveness Training – This assertiveness and building personal confidence programme helps Participants understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop the required skill set.
This personal development training course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- Develop confidence in the use of assertiveness skills
- Understand different behaviour patterns and the reasons they arise
- Understand the need for negotiation and persuasion in the workplace
Training Course Content
- 09.30 - 09.45 Coffee and Course Objectives
- 09:45 - 10:00 Defining Assertiveness (What is assertiveness? Why is assertiveness essential to business success? How we influence and how this affects our role in the company.)
- 10:00 - 11:15 Understanding Behaviour (Look at behaviour patterns that can throw us off balance. Wanting to succeed, but unable to achieve results; denials and delusions; dealing with challenge to authority and aggression; dealing with difficult people and poor performance.)
- 11:30 - 13:00 Obtaining Results; Developing Inter-Personal Skills (Practice overcoming barriers through role plays. Dealing with difficult situations.)
- 13:00 - 14:00 Lunch
- 14:00 - 15:00 Negotiating and Persuading (Understanding the clients needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?)
- 15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays, including negotiation and persuasive techniques.)
- 16:30 Summary & Action Plans Agreed
Fee includes all course materials, participant packs, certification and lunch
PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
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