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How to say 'No' and retain Customer Satisfaction

PTP Training & Marketing Ltd
Course summary
Length: 1 day
Price: 390 GBP
Course type: Open / Scheduled
Next available date: 11/01/2019 - Manchester
Rating: (1 Reviews)
Course home page: Link
Course Dates
390 GBP
390 GBP
390 GBP
390 GBP
390 GBP
390 GBP

Course description

Course description

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.

This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • How to handle objections in a positive way
  • The ability to negotiate at all levels
  • To understand the importance of excellent customer care in a sales environment


Fee includes all course materials, delegate packs, certification and lunch

About provider

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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Contact info

PTP Training & Marketing Ltd

PTP House
102 Brook Street, Wymeswold
LE12 6TU Loughborough Leicestershire

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Helen McNae, Britannia Rescue   |   06/08/2015
Very enjoyable and relevant course.
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How to say 'No' and retain Customer Satisfaction
Course rating
Based on 1 reviews