How to say 'No' and retain Customer Satisfaction - In-house Training
PTP Training & Marketing Ltd
Course description
How to say 'No' and retain Customer Satisfaction - PTP Training & Marketing - In-house Training
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.
This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- How to handle objections in a positive way
- The ability to negotiate at all levels
- To understand the importance of excellent customer care in a sales environment
Expenses
About provider
PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
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PTP Training & Marketing Ltd
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