How to say 'No' and retain Customer Satisfaction - In-house Training

PTP Training & Marketing Ltd

Course summary

Length: 1 day

Location: Nationwide

Next available date: Enquire for more information - United Kingdom

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Course home page: Link

Provider: PTP Training & Marketing Ltd

Course type: Company-Specific / In-House

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Course description

How to say 'No' and retain Customer Satisfaction - PTP Training & Marketing - In-house Training

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.

This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.

CPD Value 5.5 Hours

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Outcome / Qualification etc.

How to handle objections in a positive way
The ability to negotiate at all levels
To understand the importance of excellent customer care in a sales environment

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Expenses

Contact PTP to arrange this in-house course and to arrange pricing details.

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About provider

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...