Course description
Winning More Business on the Telephone
This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates.
This Winning More Business on the Telephone course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- Greater confidence in making outgoing calls professionally
- The ability to overcome objections effectively
- Further development of an individual style
- Better follow-up call techniques
- Participants will return to the workplace with genuine leads developed during the course
Training Course Content
- 09:30 - 09:45 Coffee & Course Objectives
- 09:45 - 10:15 Telephone Prospecting
- 10:15 - 11:00 Task 1: Follow Up Calls (What do you really want to achieve with these calls?)
- 11:00 - 11:15 Starting the Follow-Up Call (Ensuring information sent has been received and questions to establish degree of interest)
- 11:15 - 11:30 Coffee break
- 11:30 - 11:45 Using A Prospect System (Following up enquiries effectively)
- 11:45 - 13:00 Participants to Make Outgoing Calls (One to one supervision and advice)
- 13:00 - 14:00 Lunch
- 14:00 - 14:30 Negotiating & Closing Skills On The Telephone
- 14:30 - 15:30 Improving Qualification (When to use open and closed questions)
- 15:30 - 16:30 Participants to make outgoing calls (One to one supervision and advice)
- 16:30 - 16:45 Summary & Action Plans Agreed
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Reviews
Average rating 4.8
Would recommend the course to other colleagues and friends who are in the same situation.
Excellent.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Very good/motivational.