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Customer Service Excellence Gain 5 Star Hotel Service Skills

Reception Academy
Course summary
Length: 1 day
Language: English
Location: London
Course type: Open / Scheduled

Course description

Course description

Our unique 1 day interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalised service that guests or customers will remember.

Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.

Suitability - Who should attend?

  • Those who wish to learn how to provide outstanding and memorable customer service for your guests is your top priority
  • Those who love to deliver exceptional service and go above and beyond guests’ needs
  • Those have experience in the industry but want to learn how to provide exceptional service
  • Those who want to become a better team member and progress within their career/chosen company
  • Those who already work in a customer service facing role within any industry and want to improve your skills
  • Those who wish to progress their career by receiving a recognised qualification

Training Course Content

International Five Star Hotel Guest Service Skills and brand standards:

  • Welcoming Guests / Customers - Effective First Impressions
  • Building Rapport and Guest/Customer Loyalty
  • Learning how to Personalise Service
  • Recognition for exceeding Guest / Customer expectations by going above and beyond
  • Become a Guest Hero - Anticipating Guest/Customer Needs
  • Opportunities for Up-Selling as away of improving Guest / Customer Service Experience
  • Conflict Resolution / Complaint Handling Skills
  • Presenting yourself professionally

About provider

Reception Academy

Reception Academy: A Five Star Hospitality Training Academy

90 to 95% of our students are successfully employed upon completing this training Since 2008, Reception Academy has been providing hotels with the best trained staff who have exceptional skills. In 2010, the classroom based courses were opened to the public,...

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Contact info

Reception Academy

16 Brune Street
E1 7NJ London

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Reception Academy


Vicky Chorghe   |   10/07/2018
A BIG THANK YOU for the Reception Academy. I have attended one day class in month of May. I was in London for my vacation and came across to Reception Academy. Ramin was my teacher. He is one of the best. Would love to attend more classes. It's great learning and great knowledge.
Vasilis Thanasias   |   10/07/2018
Many thanks to Ramin for the great lesson that he provided. I had a Customer Service seminar course that for sure I don't regret it and certainly I will have another course in the future. Great job very professional.