Customer Service Excellence Gain 5 Star Hotel Service SkillsReception Academy
Our unique 1 day interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalised service that guests or customers will remember.
Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.
Suitability - Who should attend?
- Those who wish to learn how to provide outstanding and memorable customer service for your guests is your top priority
- Those who love to deliver exceptional service and go above and beyond guests’ needs
- Those have experience in the industry but want to learn how to provide exceptional service
- Those who want to become a better team member and progress within their career/chosen company
- Those who already work in a customer service facing role within any industry and want to improve your skills
- Those who wish to progress their career by receiving a recognised qualification
Outcome / Qualification etc.
You will receive an IOH (Institute of Hospitality) accredited certificate on course completion. The certificate is recognised worldwide.
Training Course Content
International Five Star Hotel Guest Service Skills and brand standards:
- Welcoming Guests / Customers - Effective First Impressions
- Building Rapport and Guest/Customer Loyalty
- Learning how to Personalise Service
- Recognition for exceeding Guest / Customer expectations by going above and beyond
- Become a Guest Hero - Anticipating Guest/Customer Needs
- Opportunities for Up-Selling as away of improving Guest / Customer Service Experience
- Conflict Resolution / Complaint Handling Skills
- Presenting yourself professionally
Reception Academy offers a 10% discount if this course is booked at least four weeks before its starting date. Our online portal will apply this discount automatically on check out. Prices displayed on Findcourses are inclusive of that discount.
A little bit about us Reception Academy was founded in 2008 with the main objective of providing companies with exceptionally skilled front line staff. Since offering our short classroom-based courses to the general public in 2010, we have trained countless...
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