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Customer Service Excellence Gain 5 Star Hotel Service Skills

Reception Academy
Course summary
1 day
111.80 GBP excl. VAT
Full time
Professional Training
Next available date: 29/01/2020 09:30 - London
Course Dates
29/01/2020 09:30  (English)
111.80 GBP
26/02/2020 09:30  (English)
111.80 GBP
25/03/2020 09:30  (English)
111.80 GBP
22/04/2020 09:30  (English)
111.80 GBP
20/05/2020 09:30  (English)
111.80 GBP
24/06/2020 09:30  (English)
111.80 GBP

Course description

Our unique 1 day interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalised service that guests or customers will remember.

Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.

Suitability - Who should attend?

  • Those who wish to learn how to provide outstanding and memorable customer service for your guests is your top priority
  • Those who love to deliver exceptional service and go above and beyond guests’ needs
  • Those have experience in the industry but want to learn how to provide exceptional service
  • Those who want to become a better team member and progress within their career/chosen company
  • Those who already work in a customer service facing role within any industry and want to improve your skills
  • Those who wish to progress their career by receiving a recognised qualification

Outcome / Qualification etc.

You will receive an IOH (Institute of Hospitality) accredited certificate on course completion. The certificate is recognised worldwide. 

Training Course Content

International Five Star Hotel Guest Service Skills and brand standards:

  • Welcoming Guests / Customers - Effective First Impressions
  • Building Rapport and Guest/Customer Loyalty
  • Learning how to Personalise Service
  • Recognition for exceeding Guest / Customer expectations by going above and beyond
  • Become a Guest Hero - Anticipating Guest/Customer Needs
  • Opportunities for Up-Selling as away of improving Guest / Customer Service Experience
  • Conflict Resolution / Complaint Handling Skills
  • Presenting yourself professionally


Reception Academy offers a 10% discount if this course is booked at least four weeks before its starting date. Our online portal will apply this discount automatically on check out. Prices displayed on Findcourses are inclusive of that discount.

About provider

Reception Academy

A little bit about us Reception Academy was founded in 2008 with the main objective of providing companies with exceptionally skilled front line staff. Since offering our short classroom-based courses to the general public in 2010, we have trained countless...

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Contact info

Reception Academy

Coppergate House
10 White's Row
E1 7NF London

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Reception Academy


Average rating 4.7

Based on 3 reviews

D. Sacchini
Fantastic Experience. I attended the Hotel Receptionist and Opera PMS Course in 2012. I had the pleasure of having Pierre as my teacher for 4 weeks and he was lovely and professional. I also attended the "Customer Service Excellence Gain 5 Star Hotel Service Skills" Course in 2019. Daniel is absolutely amazing and helpful. I would recommend the ...
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Vicky Chorghe
A BIG THANK YOU for the Reception Academy. I have attended one day class in month of May. I was in London for my vacation and came across to Reception Academy. Ramin was my teacher. He is one of the best. Would love to attend more classes. It's great learning and great knowledge.
Vasilis Thanasias
Many thanks to Ramin for the great lesson that he provided. I had a Customer Service seminar course that for sure I don't regret it and certainly I will have another course in the future. Great job very professional.
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Course rating
Based on 3 reviews
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