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Hospitality English Language 2 Week Course

Reception Academy
Course summary
Length: 2 weeks
Price: 199 GBP excl. VAT
Language: English
Location: London
Next available date: 03/12/2018 - London
Course type: Open / Scheduled

Course description

Course description

Created in line with 5* UK Hotel industry standards and taught by a Hospitality professional, the course is filled with fun exercises, interesting conversations and useful activities from our state of the art training room.

Students will be given the opportunity to learn and practise structures and vocabulary used in the industry, and develop a practical understanding of working in Hospitality in a supportive classroom environment. The course starts at a basic to lower intermediate level of English, aiming to reach an upper intermediate level by the end of the course. For those students that progress faster, additional, more demanding exercises are provided.

Suitability - Who should attend?

  • Those who have experience in hospitality overseas but want to brush up on their English
  • Those who wish to boost their conversational language skills
  • Those who want to develop their professional language through learning keywords and terminology
  • Those who want to immerse themselves and learn practically through real-life scenarios and role play
  • Those who wish to progress your career by receiving a recognised qualification

Training Course Content

Welcoming guests, holding a conversation and following up conversations

  • Conversations in a lift, small talk and giving directions/telling the time
  • Communication between departments
  • Phone conversations - Recommending places to visit
  • Language used at the Reception Desk
  • Check-In and Check-Out vocabulary and conversations
  • Language used in the Restaurant
  • Up-selling services and facilities
  • Language used by Sales and Marketing
  • Describing a room/room categories
  • Taking a booking
  • Checking guest satisfaction
  • Handling difficult situations and complaints
  • Forbidden service phrases
  • Use of positive language
  • Employment vocabulary
  • Basic interview phrases
  • Conflict in the workplace

About provider

Reception Academy

Reception Academy: A Five Star Hospitality Training Academy

90 to 95% of our students are successfully employed upon completing this training Since 2008, Reception Academy has been providing hotels with the best trained staff who have exceptional skills. In 2010, the classroom based courses were opened to the public,...

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Contact info

Reception Academy

16 Brune Street
E1 7NJ London

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Reception Academy


Elena Delaurenti Giulia   |   10/07/2018
I've attended Hospitality English Language 2 weeks ago and I find it really helpful. Ramin, our teacher, is very patient, kind and careful. Also the simulation helped me to be more confident with some little situations that can make the different between be a normal and an exceptional receptionist and was what I expected from the course. All the...
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Schadi Sharifi   |   10/07/2018
Dear Ramin I would like to thank you for your amazing lessons. I’ve never learned so much on a course and had so much fun – and I say that for everyone on the course. For sure i can say that it was the best decision to do the english course with you in london. Many Thanks to all of you Reception Academy!
Zharko Petrushevski   |   10/07/2018
Hi Ramin! I 've always enjoyed in your lessons. Your pronunciation is fantastic and I'm grateful because of you I'll improve my speech. I'm delighted with my course of Hospitality English language!