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Supervision & Leadership

Reception Academy
Course summary
2 weeks
449.25 GBP excl. VAT
Part time
Professional Training
Next available date: 29/06/2020 16:30 - London
Course Dates
29/06/2020 16:30 
449.25 GBP
26/10/2020 07:30 
449.25 GBP

Course description

Supervision & Leadership:

You would like to grow in your field but do not know how to approach it? Or are you just simply looking to improve your skills and get better at managing your team? Let us guide you.

Our Supervision & Leadership course has been designed to prepare you for that new challenge in your career progression. From action planning to team management, this course will give you all the foundations required to excel in your role.

Spectacular achievements come with preparation. Get the skills you need for the life you want. Do not wait and take our life-changing course now!

Do you have questions about COVID-19 in relation to this course?

At we are committed to helping everyone who wants to learn, to learn. So are our trusted partner providers.

Get in touch on this page to find out whether there are any changes to this course in light of COVID-19.

Suitability - Who should attend?

  • Professionals who actively want to take the next step in their careers
  • Those who want to expand their knowledge of the Supervisor/Shift Leader role
  • Anyone wishing to progress their career by receiving a recognised qualification

Outcome / Qualification etc.

You will receive an IOH (Institute of Hospitality) accredited certificate on course completion. The certificate is recognised worldwide. 

Learners who successfully complete this course will receive 10 CPD points.

Training Course Content

  • Rota writing; holiday planning and request book writing
  • Handling disciplinary issues, sickness and lateness procedure
  • Complaint handling
  • Team motivation, incentives and analysing staff performance
  • Book-out handling
  • Delegation skills
  • Implementation of new ideas; Sales and forecasting
  • Recruitment from an employer’s point of view
  • Fire evacuation procedure, health and safety
  • Standard operating procedures (SOP) writing, setting, achieving goals and departmental targets
  • Quality control
  • Leadership skills

This list is not exhaustive, to see the full list please visit Reception Academy website. 


Reception Academy offers a 10% discount if this course is booked at least four weeks before its starting date. Our online portal will apply this discount automatically on check out. Prices displayed on Findcourses are inclusive of that discount.

We also offer easy repayment plan allowing to repay the course from as little as £33.71 monthly. To find out more please get in touch.

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About provider

Reception Academy

A little bit about us Reception Academy was founded in 2008 with the main objective of providing companies with exceptionally skilled front line staff. Since offering our short classroom-based courses to the general public in 2010, we have trained countless...

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Contact info

Reception Academy

Coppergate House
10 White's Row
E1 7NF London

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Reception Academy

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