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Telephone Handling

Reception Academy
Course summary
1 hour
16.63 GBP excl. VAT
English
Flexible
Distance
Next available date: Start as soon as you book - Distance
e-learning / Online / Distance

Course description

Telephone Handling:

This fantastic online training course on telephone handling is ideal for anyone that works in a service environment wanting to improve their telephone skills or planning to start a career in the hospitality industry.

The course is designed to teach handling telephone calls in a professional manner, based on standards set by five star Hotels. The course also features professional audio voiceovers which enable you to simultaneously read and listen to a native English speaker, further improving your English language skills.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The system also allows you to print material directly from the learning system.

Our online courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

Outcome / Qualification etc.

Certificate of completion

Training Course Content

  • How to professionally answer the phone
  • What brand standards to follow when answering the phone
  • Placing guests on hold
  • Transferring phone calls; Introducing a transferred call, blind transfer calls
  • How to find a resolution for difficult calls
  • How to end a conversation politely

About provider

Reception Academy

A little bit about us Reception Academy was founded in 2008 with the main objective of providing companies with exceptionally skilled front line staff. Since offering our short classroom-based courses to the general public in 2010, we have trained countless...


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Contact info

Reception Academy

Coppergate House
16 Brune Street
E1 7NJ London

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Reception Academy

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