merger merger

Welcome to your new course portal!

On October 15th, hotcourses.com moved to findcourses.co.uk - which means you can now find all your favourite courses right here. Don't worry - you can still do all the things that you could do before.

All you need to do is search.

Show findcourses.co.uk as: Mobile

Up-Selling Techniques Expert Sales Skills

Reception Academy
Course summary
1 hour
20.79 GBP excl. VAT
English
Flexible
Distance
Next available date: Contact for dates - Distance
e-learning / Online / Distance

Course description

Up-Selling Techniques Expert Sales Skills:

This superb online training course on Up-Selling is ideal for anyone that sells products or services to potential customers. You will learn to identify opportunities which will add value to your guest’s overall experience and to apply a proven selling process that has proven results.

This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer-facing environment wishing to improve their up-selling skills.

You will become confident in presenting additional buying opportunities and higher-margin alternatives. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line and provide your guests with better service.

Not only will you learn to anticipate your guest’s needs you will recognize how to offer solutions in a professional way. Being able to understand how to up-sell professionally will help you greatly in developing your skills and stand out as an exceptional salesperson.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

All online courses are available instantly once purchased.

Outcome / Qualification etc.

Certificate of completion

Training Course Content

  • How to up-sell with confidence
  • Correct use of up-selling techniques
  • Identify 'win-win' opportunities to provide more products and services
  • Selling without being pushy
  • Create opportunities to add value for customers
  • Apply a 'cross and up-selling' process to make decisions easy for customers

Customer Outreach Award

customer-outreach-badge-2019

We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

Reception Academy

A little bit about us Reception Academy was founded in 2008 with the main objective of providing companies with exceptionally skilled front line staff. Since offering our short classroom-based courses to the general public in 2010, we have trained countless...


Read more and show all courses with this provider

Request info

Tell us what kind of professional training you're looking for and we'll put you in touch with relevant training providers who will send you a quote.

Contact info

Reception Academy

Coppergate House
10 White's Row
E1 7NF London

 Show phone number
Reception Academy

Need Help?

Tell us what kind of professional training you're looking for and we'll put you in touch with relevant training providers who will send you a quote.

Reviews

There are no reviews available yet.

U.K. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!

uk-ld-report-2019

Learn more

Similar Courses