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CMI Level 3 Award in First Line Management

Results Driven Group
Course summary
Length: 4 days
Price: 1,395 GBP
Course type: Open / Scheduled
Next available date: 18/09/2017 - Cumbria
Course Dates
Cumbria
18/09/2017  
1,395 GBP
13/11/2017  
1,395 GBP
London
03/10/2017  
1,395 GBP

CMI Level 3 Award in First Line Management

CMI Level 3 Award in First Line Management

CMI Level 3 Award in First Line Management

This course is run over four consecutive days as a residential course in Keswick and four separate days run over six weeks at the Central London venue.

The CMI Level 3 Award in First Line Management is an ideal foundational qualification for any team leader or first line manager looking to gain skills in the basic principles of management, while gaining an internationally recognised qualification.

This four day course held by Results Driven Group will enable participants to:

  • Understand the role of the leader and their own leadership style
  • Identify opportunities to develop trust and credibility within their team
  • Appreciate the characteristics of a successful team
  • Identify different roles within a team and understand how to develop a balance of skills
  • Use proven communication techniques to build strong intra-team relationships
  • Confidently tackle conflicts and performance issues that may arise within the team

The programme is held at RDG's excellent training and team building facilities in Keswick, Cumbria, but is also available as an open course in London.

Suitability - Who should attend?

This course is suitable for practising first line managers and team leaders looking to move on to the next level of management. It is also beneficial for managers who need to lead people through pressures including organisational change and budget cuts.

Outcome / Qualification etc.

Successful candidates who complete the full programme, including the post-course written assignments, receive the CMI Level 3 Award in First Line Management, recognised by the Chartered Management Institute (CMI).

Training Course Content

The course consists of the following units:

The CMI Programme

  • Welcome to the CMI programme
  • Certification and assignment criteria
  • Introduction to report writing

How to become an inspirational leader

  • The difference between leadership and management
  • The role of trust and respect in effective team leadership
  • Identifying your leadership style

How to build a successful team

  • The key characteristics of groups and teams
  • The stages of team development and the practical actions a manager can take
  • The dynamics of effective teams
  • Team roles
  • Building a balanced team to achieve SMART objectives
  • How create a culture of clear accountability

The manager as an effective communicator

  • The importance of open communication
  • Communication using empathy and building effective relationships in the team
  • Keeping your team informed
  • Using social/behavioural styles effectively
  • Maintaining confidentiality
  • The effects of attitudes,perception and cultures on interpretation when communicating in the workplace
  • How to build relationships that create trust, open dialogue, and full transparency

Driving performance through motivation

  • The purpose and benefits of appraisals and performance reviews
  • Roles and responsibilities of individuals in appraisals and performance reviews
  • Conducting the appraisal interview
  • Providing feedback and motivation during performance reviews
  • How to make decisions that are based on productivity, not politics
  • Monitoring performance throughout the year

How to give and receive feedback

  • The importance of feedback to improve communication and performance
  • Feedback techniques to motivate and increase performance
  • Inviting and accepting feedback to improve your own perform

How to deal with conflict management

  • Identify causes of conflict at work
  • Describe the stages in the development of conflict
  • Explain the effects of conflict on individual and team performance at work
  • Explain a recognised technique to minimise and resolve conflict in the workplace
  • Describe how to promote a positive atmosphere in order to minimise the adverse effects of conflict in the workplace
  • How to use assertiveness to drive outcomes and the ability to overcome adversity and resistance

To find out more, download the course brochure

Expenses

The cost of this training course is indicated above alongside future course dates and covers:

  • programme delivery
  • accommodation and meals*
  • registration
  • accreditation & certification

*Only included in the residential training option.

In-house Training

Results Driven Group can also deliver this course as in-house training at your premises for a minimum of 6 delegates.

RDG Price Promise

RDG's price promise extends to its open residential courses only. If you find a course that is cheaper, RDG will match that price.

If you find a cheaper course within seven days of purchasing a course at RDG, you will be refunded or receive a voucher for the difference in price.

Please request information for further details about RDG's Price Promise.

Provider: Results Driven Group

Results Driven Group

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Contact information for Results Driven Group

Results Driven Group



Rosegarth, Cumberhills Road
DE56 4HA Duffield

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Reviews by course attendees

          (5)
Course delegate   |   10/04/2017
“Very informative and thought provoking, the trainer is very good and created a great environment for learning and discussion.”
          (5)
Rebecca Blake-Saker   |   10/04/2017
Intensive course, inspiring.
          (5)
Greig Sigley   |   10/04/2017
Engaging, exciting and full of valuable information. Would highly recommend the course to anyone.