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Essentials of Management

Course summary
Length: 2 days
Location: Leicester, London
Rating: (2 Reviews)
Provider: Searchlight plus
Course type: Open / Scheduled

Essentials of Management

Essentials of Management - 2-Day Course

This programme is intended  for newly appointed managers, or aspiring managers, and is designed to give delegates an insight into the people and management skills required in leading a team for the first time. The workshops will be participative and interactive and there will be opportunities throughout for group discussion on issues raised by delegates.

By the end of this two-day programme delegates will:

  • Understand what is involved in leading the team
  • Appreciate the different team roles
  • Know how to motivate individuals and teams
  • Be capable of setting SMART goals and objectives
  • Be capable of communicating better with people at all levels
  • Recognise the benefits of assertive behaviour
  • Be able to coach team members effectively
  • Understand  the importance of effective delegation
  • Understand  how to run an effective team briefings

This programme is designed as a two-day programme.  However, delegates may choose to attend one or both days.

Suitability - Who should attend?

This course is suitable for new and aspiring managers looking to develop the management and people skills needed to lead a team for the first time.

Outcome / Qualification etc.

The course is worth 6 or 12 CII (Chartered Insurance Institute) CPD hours, depending on whether candidates attend one or both days of training.

Training Course Content

The course is structured as follows:

Day 1

Leading the team

  • The difference between managing and leading
  • Team leader roles and responsibilities
  • Leadership behaviours
  • Motivating the Team
  • Setting SMART objectives
  • Leadership styles

Team working

  • Different Team roles (Belbin)
  • Team conflict
  • Handling difficult people

Effective communication skills

  • The “communication equation”
  • Active listening
  • Removing ambiguity
  • Creating rapport
  • Giving and receiving feedback

Assertive behaviour

  • The difference between passive, aggressive and assertive behaviour
  • The benefits of assertive behaviour

Day 2

The leader as coach

  • What is coaching?
  • Reasons for coaching
  • Tools and techniques of coaching
  • Coaching development plan

Delegation skills

  • Why delegate?
  • Barriers to delegation
  • The effects of poor delegation
  • The process of delegation
  • Delegation as a development tool

Team briefing/presentation skills

  • The importance of effective team briefing
  • What to include
  • What makes a good team briefing
  • Basic presentation skills (including brief presentation by each delegate, with feedback from delegates and tutor)


Contact Searchlight for more information and pricing details.

Provider: Searchlight

Searchlight - Training Courses for the Business Insurance Industry

Searchlight - Leading UK Training & Consultancy Company for Insurance and Financial Services Professionals

Searchlight is the UK's foremost provider of training for the insurance and financial services industry, covering the full range of technical, regulatory and soft skills needed by professionals operating in this dynamic business environment. Searchlight was the first organisation to receive...

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Contact information for Searchlight


Riverbridge House
Guildford Road
KT22 9AD Surrey

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Reviews by course attendees

Paul Jacklin   |   12/09/2018
"Found George to be very personable and approachable. Good training style"
Dan Smith   |   22/02/2017
"Very competent and knowledgable trainer. Genuinely a very useful workshop. George was great"
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Essentials of Management
Course rating
Based on 2 reviews