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Advanced Diploma in Customer Service - Level 3

South London College
Course summary
18 hours
149 GBP
English
Online courses
Next available date: This course is available anytime in anywhere. - Online courses
Last application: This course is available to register anytime of the year.
Professional Training

Course description

Customer service is not just an industry, it is an art! It is the art of providing satisfying services or assistance to customers to solve their issues. Professionals within this industry has to be well versed with the various customer service skills that are crucial for its success. Some individuals naturally have these skills, while some have to train for it, and who could be a better trainer than South London College? This comprehensive course in Advanced Diploma in customer service – level is aimed at individuals with a basic knowledge in customer service, who wish to get into or progress within the industry.

This highly detailed course will enlighten you on the role, duties and responsibilities of customer service and its legislations. You will be guided on how to deal with customer queries and questions to create a first, good impression on them. As a customer service representative, you will have to communicate with different clients with different moods. Therefore, this course is also focused on helping you deal with them accordingly to gain their loyalty and trust.

The fundamentals of customer service will be presented through this course, along with its concepts to help you apply it effectively within the organisation. The other modules will walk you through how to build effective customer relationships, how to retain them, how to get appropriate feedbacks from customers and on many more topics that are essential in customer service. By the end of this course, you will have a significant knowledge on customer service to make substantial progress within the industry.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that South London College has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by South London College to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

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*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Suitability - Who should attend?

Who Is This Course Aimed at?

  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career

Entry Requirements

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline.

Outcome / Qualification etc.

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03766

Training Course Content

Course Curriculum

1: Customer Service and Legislation

2: Customers and Communication in Business

3: Creating a Positive Impression among the Customers

4: Dealing With Requests, Queries and Issues

5: Customer Relationship

6: Feedback and Sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

At the end of the Advanced Diploma in Customer Service Level 3 you will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Expenses

£149

Continuing Studies

On successfully completing this course, you will walk away with the knowledge and skills needed to take up on various jobs in customer service. This certificate will also help you progress in your career by putting you in line to demand for salary increments or job promotions from your employer.

  • Customer Service Sales Associate – £19,890 per annum
  • Customer Service Coordinator – £19,986 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum

About provider

South London College

South London College is a well-established Professional online education provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. South London College...


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