Diploma in Customer Service - Level 4South London College
Customer service is a very crucial aspect of an organisation that is sought by every single customer. Organisations have started to largely invest their money and efforts to establish a strong customer service department within their organisation, which is why it has turned into a booming industry with plenty of employment opportunities. If you too want to get into this industry or wish to make some progression in your career, this course is a great way get going, given you have a recognised qualification at level 3 or above in a related disciple.
This course starts off with the fundamental aspects of customer service to guide you on how to apply it within a business environment. This comprehensive course will then build your knowledge on how to improve your communication process, how to continuously refine your customer service strategy and on how to how to implement a successful customer service plan in any industry that you work in, all the presenting you with great customer service tips and tricks that are used by professional around the world.
Customers are the key in customer service. Therefore, the course curriculum will also touch on the basics of handling customers in a courteous and friendly way to strengthen relationships with them. You will also get to delve into the customer service environment of an organsiation and on how important it is for you to manage and avoid conflicts in the workplace so that it does not negatively impact the staff performance and productivity.
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Suitability - Who should attend?
Who Is This Course Aimed at?
- Customer Service Supervisors and Managers
- Anyone who wants to learn about customer service
- Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
- A recognised qualification at level 3 or above in any discipline.
Outcome / Qualification etc.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
Course Code: QLS-03792
Training Course Content
1: Customer Service Environment
2: Principles Of Business
3: Resolving Customer’s Problems Or Complaints
4: Customers And Customer Retention
5: Monitor Customer Service Interactions And Feedback
6: Equality, Diversity, And Inclusion In The Workplace
7: Manage Performance And Conflict In The Workplace
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.
On the successful completion of this course, you will be eligible to work for a number of jobs in customer service. You can also use this certificate to wave your way through to the job promotion or higher pay you have been wishing for.
- Customer Service Associate – £18,802 per annum
- Customer Service Representative – £17,907 per annum
- Customer Service Manager – £27,782 per annum
- Customer Service Team Leader – £23,157 per annum
- Customer Service Supervisor – £19,487 per annum
- Assistant Manager, Customer Service – £20,522 per annum
South London College is a well-established Professional online education provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. South London College...
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