Diploma in Office Administration and Reception - Level 4South London College
Are you a receptionist or an office administrator looking to hone your skills to thrive within the competitive industry? Then look no more, as this course in Diploma in Office Administration and Reception – Level 4 is all you need to come away as a skilled individual with immense knowledge on office administration and reception. This course is an accredited certification that could open many doors for interested individuals, given they have a recognised qualification at level 3 or above in a related disciple.
This comprehensive course will first introduce you to the roles, duties and responsibilities of an office administrator and a receptionist. You will learn everything about these two fields from their importance within the organisation, to their role in providing administrative support, leaving no room for confusion. Working with a team is common in both roles, and hence this course also includes modules that will guide you on how to keep your team motivated and to equip them with the right tools to succeed.
Vital skills such as telephone handling skills, communication skills, meeting skills and leadership skills that are needed for a prosperous career in administration and reception will also be sufficiently trained through this course, followed by tutor guidance on how to handle a difficult customer to gain their trust and loyalty. This course will also cover the broader areas such as businness ethics, administration procedures and many more to further strengthen your knowledge on administration and reception.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that South London College has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by South London College to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
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*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Suitability - Who should attend?
Who Is This Course Aimed at?
- Office Administrators and Administrative Assistants
- Individuals who are temporarily employed and want to gain administrative skills
- Anyone who wants to learn more about Office Administration and Reception and further their career
- Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
- A recognised qualification at level 3 or above in any discipline.
Outcome / Qualification etc.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
Course Code: QLS-03802
Training Course Content
1: Administrative Procedure
2: Administrative Support
3: Telephone Etiquette
4: Business Writing
5: Time Management
6: Meeting Management
7: Taking Meeting Minutes
8: Business Succession Planning
9: Communication Strategies
10: Handling A Difficult Customer
11: Organisational Skills
12: Business Ethics
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.
This certificate will give your office administration and reception career the jumpstart it has always needed. You can also further expand your education with this certificate or demand for a salary increment or job promotion from your employer.
- Office Administrator – £17,456 per annum
- Administrative Assistant – £16,910 per annum
- Receptionist – £16,271 per annum
- Personal Assistant – £25,139 per annum
- Executive Assistant – £30,573 per annum
- Receptionist / Telephone Operator – £15,821 per annum
South London College is a well-established Professional online education provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. South London College...
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