Course description
Customer Services Specialist
A Customer Service Specialists main role is to provide professional customer support within all sectors and organisations. A Customer Service Specialist will act as a referral point when it comes to dealing with more complex or technical customer requests, complaints and queries. As an expert within an organisation a specialist will have knowledge of products and/or services and is therefore better capable of dealing with escalated or on-going customer problems. A Customer Service Specialist will gather and analyse data and customer information that influences change and improvements in service. This role can be applied to many sectors and organisations including contact centres, retail, webchat, service industries or any customer service point.Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction. Ensure your personal presentation, in all forms of communication, reflects positively on your organisation's brand. Personally commit to and take ownership for actions to resolve customer issues to the satisfaction of the customer and your organisation.
This is a Level 3 course
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Upcoming start dates
Suitability - Who should attend?
Qualifications Required
Organisations will set their own entry criteria and are more likely to select individuals with more advanced interpersonal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment.
Outcome / Qualification etc.
Skills: What you Will Learn
Business Focused Service
Providing Positive Customer Experiences
Utilizing Customer Insights
Customer Service Performance
Service Improvements
Knowledge: What you Will Learn
Business Knowledge and Understanding
Customer Journey Knowledge
Customers Needs and Insights
CS Culture and Environment Awareness