Course description
Assertiveness (In-House)
This one day training course has been designed to give delegates ideas and the appropriate tools to assert themselves in a wide range of situations at work and out of the work environment.
You will learn how the proper use of assertive behaviour enables people to deal with work colleagues, customers, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
Upcoming start dates
Suitability - Who should attend?
This course is suitable for any person looking to act in a professional yet more assertive manner. It is not just about answering awkward questions and having stock answers. This course is useful for those looking to effectively deal with others who are aggressive or passive towards them, and how to understand your own behaviour.
Time will be given on this course for delegates to develop their own personal strategy and learn how to get the balance right.
During the day delegates will use a variety of interactive and thought provoking exercises.
Training Course Content
What do we understand to be the definition of assertiveness?
- Understanding the difference between assertiveness, aggressiveness and passiveness
- The Benefits of Assertiveness
- Passive Behaviour
- Aggressive Behaviour
- Passive-Aggressive Behaviour
- Assertive Behaviour
Understanding the effects and how individuals perceive this
- Recognising and dealing all types of Behaviour
Assertiveness and You
- Self reflection
- How do others see you
- Your weaknesses and strengths
- Your inner voice and getting heard
- Positive and Negative thoughts
- How changing can help you
The use of body language in communicating your message
Knowing the difference between constructive criticism versus insults
Developing a personal strategy for developing your confidence
- Thinking and Reflection
- “What If"
- "What do You Think?"
- "What Would You Do if you were me?"
- Broken Record going around in circles
- Asking for More Time
- Explaining the Consequences of what might happen
- The Power of Silence
- Self challenging
- Staying professional and calm at all times
- How to hold back and when to push forward
- How to say no
Communication tips both orally and written
Why choose SquareOne Training
25 years' experience of delivering quality IT Training Services
All trainers Certified Microsoft Office Trainer (MOS) or higher
Public and in-house training throughout the UK
Expenses
This course is delivered on an in-house basis and is tailored to meet the specific requirements, interest and needs of any organisation or audience. For a custom training quote for your company, please give us a call on 0151 650 6907.
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SquareOne Training
With 30 years of experience in IT training, personal skills, and consultancy, SquareOne specialise in crafting and delivering exceptional industry leading training courses. Our extensive range of courses are tailored to cater to a diverse range of learning preferences and...
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