Course description
Caring for your Customer
This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
During the day delegates will use a variety of interactive and thought provoking exercises.
Upcoming start dates
Training Course Content
By the end of the event, delegates will have;
- Appreciated the importance of great customer service from their point of view, the customer's and the company.
- Reflected on how the attitude and qualities of an individual is the key to providing excellent customer service.
- Considered the differences between good and excellent customer service provision.
- Produced an action plan of their own approach to customer service delivery and identified areas for improvement.
- Demonstrated good customer service in the workplace and looked at reasons for inconsistency.
- Looked at handling conflict in delivering excellent customer service.
Why choose SquareOne Training
25 years' experience of delivering quality IT Training Services
All trainers Certified Microsoft Office Trainer (MOS) or higher
Public and in-house training throughout the UK
Expenses
This course is delivered on an in-house basis and is tailored to meet the specific requirements, interest and needs of any organisation or audience. For a custom training quote for your company, please give us a call on 0151 650 6907.
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SquareOne Training
With 30 years of experience in IT training, personal skills, and consultancy, SquareOne specialise in crafting and delivering exceptional industry leading training courses. Our extensive range of courses are tailored to cater to a diverse range of learning preferences and...
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