Building Confidence and Assertiveness at Work
- At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,432 people .
- Over 14,060 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
Other relevant courses include:
problem solving training or emotional intelligence in the workplace training courses.
Training Course Content
Assertiveness in context
The Assertiveness TrianglePassive / Aggressive characteristics
What is Assertive communication?
Triggers and responses
Cause and effect
Levels of assertiveness
Assertiveness and us
Our assertive rightsYour inner dialogue
Body language, tone, words and appearance
Reframing language
Assertiveness and Confidence
What is confidenceConfidence myths debunked
Identifying when we lack confidence
Removing blockers to confidence
Knowing what to do when we lack confidence
Faking confidence when you don’t feel it
Dealing with manipulation
Assertiveness Strategies/Tools
Assertiveness Strategies/ToolsLevels of assertion
Delivering assertive messages
Saying ‘No’
The ‘DESC’ assertive script technique
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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