Building Rapport
- Building Rapport will help the delegate understand:
- The techniques that can have the greatest impact on building ‘likeability'
- Empathy and how it works
- What “Influencing” and “persuading” means
- How to recognise what is not being said
- How to interpret a person's filters and their inner representational system to achieve comprehension
- Body Language and how subtle expressions can build bonds
- How the words you use can embrace or confuse
- The techniques that can have the greatest impact on building ‘likeability'
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,432 people .
- Over 14,060 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This course will benefit all those who move in circles where they can influence others and have an impact of productivity, morale, client investment, project management, contract management and customer support.
Also for those who are shy, retiring or need to develop their people skills to encourage involvement and interaction.
Training Course Content
The Fundamentals of Engagement
The dynamics that people love.How do others impress us?
The precepts of engaging conversation
What's in it for you?
Setting the Tone
Understanding what's not said: levels of body language, what's on the mindHeighten the connection: reflect and mirror/match energy level, posture, tone, speed
Common blocks and objections: solution giving, judging, denying - all about me
The ten easy ways to build rapport
Working with different cultural expectations
Practical Emphasis on Conversation
Exercise on exchange, empathy and understanding.Listening questionnaires
What are the little things
Carnegie's six principles of Relationships
What could you do better?
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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