Conflict Management and Resolution Course
- This course will benefit both you and your organisation by strengthening your ability to manage and better control workplace relationships. In this Conflict Management course you will learn to recognise different signs and stages of conflict, identify the key components present in angry confrontations and learn strategies to prevent the situation from escalating. You will also learn how to maintain your composure when responding to conflict.
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,132 people .
- Over 14,056 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.7% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This course is designed for professionals and managers who would like to learn how to identify and manage conflict situations in the workplace, and to improve relationships across the business. This course develops your understanding of what triggers anger patterns, the circumstances where conflict occurs, as well as the effective management of conflict within yourself and between individuals.
Training Course Content
Increase your Awareness of Conflict
• Why is conflict management becoming more prevalent?• Identifying common sources and levels of conflict
• Looking at how adapting to behaviour can address conflict
Conflict and Triggers
• How to control your own emotions• How to analyse the conflict and prepare to handle it
• Listing potential situations and how you can handle them
• Learning to emphasise what you agree on
Handling Conflict with Effective Communication
• Interpersonal skills essential for resolving conflict• Avoiding a frame of reference
• Listening skills and asking focused questions
• Body language and its impact
Practical Tools for Managing Conflict
• Applying key approaches for conflict• Achieving conflict resolution with a positive strategy
• Embodying a win/win strategy
Diffusing Conflict Before Escalation
• Handling and controlling aggressive behaviour• Dealing with negative people
• Instant conflict handling remedies
• Gentle methods to highlight the consequences of escalation
Post Training Action Plan
• Develop an action plan to apply in your workplace• Creating a plan for how you can avoid conflict with your team members
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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