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Delivering Customer Satisfaction Assertively

STL, In London (+21 locations)
Length
1 day
Price
495 GBP excl. VAT
Next course start
17 December, 2024 (+51 start dates)
Course delivery
Classroom, Virtual Classroom
Length
1 day
Price
495 GBP excl. VAT
Next course start
17 December, 2024 (+51 start dates)
Course delivery
Classroom, Virtual Classroom
Leave your details so the provider can get in touch

Delivering Customer Satisfaction Assertively

STL courses


  • This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring customer satisfaction.

    You’ll learn how to manage customer expectations, conduct role plays for real-life scenarios, and write effective customer care letters. The course will enhance your assertiveness in customer service, enabling you to balance your workload and customer satisfaction.

What to expect

  • Courses never cancelled .
  • Restaurant lunch .
  • Last minute rescheduling .
  • 24 month delegate support forum .
  • Face-to-Face and Virtual Instructor led .
  • And more... .

Upcoming start dates

Choose between 51 start dates

17 December, 2024

  • Virtual Classroom
  • Online
  • English

23 December, 2024

  • Classroom
  • London
  • English

16 January, 2025

  • Virtual Classroom
  • Online
  • English

22 January, 2025

  • Classroom
  • London
  • English

18 February, 2025

  • Virtual Classroom
  • Online
  • English

20 February, 2025

  • Classroom
  • London
  • English

18 March, 2025

  • Virtual Classroom
  • Online
  • English

21 March, 2025

  • Classroom
  • London
  • English

22 April, 2025

  • Classroom
  • London
  • English

24 April, 2025

  • Virtual Classroom
  • Online
  • English

20 May, 2025

  • Classroom
  • London
  • English

21 May, 2025

  • Virtual Classroom
  • Online
  • English

19 June, 2025

  • Virtual Classroom
  • Online
  • English

20 June, 2025

  • Classroom
  • London
  • English

18 July, 2025

  • Virtual Classroom
  • Online
  • English

21 July, 2025

  • Classroom
  • London
  • English

18 August, 2025

  • Virtual Classroom
  • Online
  • English

20 August, 2025

  • Classroom
  • London
  • English

17 September, 2025

  • Virtual Classroom
  • Online
  • English

18 September, 2025

  • Classroom
  • London
  • English

16 October, 2025

  • Virtual Classroom
  • Online
  • English

17 October, 2025

  • Classroom
  • London
  • English

13 November, 2025

  • Virtual Classroom
  • Online
  • English

17 November, 2025

  • Classroom
  • London
  • English

11 December, 2025

  • Virtual Classroom
  • Online
  • English

17 December, 2025

  • Classroom
  • London
  • English

13 January, 2026

  • Virtual Classroom
  • Online
  • English

16 January, 2026

  • Classroom
  • London
  • English

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  • Classroom
  • Aberdeen
  • English

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  • Bedford
  • English

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  • Belfast
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  • Birmingham
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  • Bristol
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  • Edinburgh
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  • London
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  • Newport
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  • Nottingham
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  • Portsmouth
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  • Sheffield
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  • Classroom
  • Wolverhampton
  • English

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  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?



This course is designed for professionals who are often faced with the challenge of managing customer expectations while maintaining their own workload.
If you find yourself struggling to say ‘No’ to customers without jeopardising their satisfaction, this course is for you.

Training Course Content



Introduction

Start the day with a warm welcome and a hot cup of coffee. Get to know your fellow participants and set your personal objectives for the day.

Understanding Customer Objections

Dive into the psychology of customer objections. Learn to identify common objections and the best strategies to handle them.

Handling Objections, Negotiating, and Closing

Develop your skills in handling objections, negotiating terms, and closing deals. Learn techniques to turn objections into opportunities.

Customer Care

Explore the fundamentals of customer care. Understand how to meet customer expectations and deliver a positive customer experience.

Managing Customer Expectations

Learn how to manage customer expectations effectively. Understand how clear communication can prevent misunderstandings and enhance customer satisfaction.

Role Plays

Participate in role plays to simulate real-life customer interactions. Practice the skills you’ve learned in a safe and supportive environment.

Effective Customer Care Communications

Master the art of writing customer care letters. Learn how to communicate effectively and assertively in writing, ensuring customer satisfaction.

Summary and Action Plans Agreed

Review the day’s learning and agree on action plans. Leave the course with clear steps for applying your new skills in the workplace.

Expenses



List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.

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STL

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