Sales Effectiveness
- * Improved standards of procedure for building on customer relationships to ensure repeat purchases and encourage word of mouth referrals
* Increased focus on customer service levels provided
* Increase in positive mindset, self confidence and professionalism
* Improved negotiation skills and the confidence to up-sell, cross-sell and substitute sell at every opportunity.
* Demonstrate a willingness and ability to understand Customer's requirements and present perfectly aligned solutions
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 209,455 people .
- Over 14,196 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.7% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This course will benefit any who are involved in sales and customer services.
Training Course Content
* Prospecting for qualified leads
* Targeting and Monitoring
* Setting Goals and Strategies to achieve them
* Questioning Techniques
* Matching and presenting perfectly aligned solutions
* Negotiating Skills
* The Consultative Sales process
* Up-selling, Cross-selling and Substitute Selling
* Confidence in Handling Objections
* Gaining a Commitment
* Developing Relationships
* Planning for future contact and incremental business
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
Customer Outreach Award
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Reviews by course attendees
Average rating 5
Gregory was very captivating & really brought the session to life through his very likeable personality. I feel refreshed; knowledgeable & equipped with the tools I need to do...
Love the session. Gregory was a joy to work with
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
a great day; engaging; fun; interactive; really made me think; enjoyed the day A LOT