The Business of Hospitality
- Explore the principles of:
- What it takes to build and manage a Hospitality operation
- Understanding the demands of the Hospitality Lifestyle
- The fundamentals of building a Customer Base
- Management, Customer Service, Bar Operation
- Best practices and systems that can help ground you as a professional
- Understand your business
- What it takes to build and manage a Hospitality operation
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,132 people .
- Over 14,056 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.7% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This is a specialist course for those who work within a corporate restaurant group, or Branded Hotel Operation, or Licensed Pub Organisation, or simply those who seek the exciting adventure into their own small bar, pub or uniquely themed restaurant. This course is for those who want to look before they leap, as much as for those who wish to excel in profitability, customer service, and business management on the corporate stage.
You may also wish to consider our creative problem solving training London courses.
Training Course Content
The Basics of Business
Capturing the Customer LoyaltyBuilding your Business Identity
Working with your Suppliers
The best kept secrets of Promotions
Understanding your operational costs
The Process and Systems
How to work the numbersPractical methods of profitability
Understanding plate Costing and Product Mix
Building your operational Team
The Practical Methods
What you can expect every dayHow to handle a customer complaint
Creating the Unique Customer experience
Designing a Bar that works for profit
Stock takes; before the computer there was a pencil…
Understanding the dynamics of the Rota (Roster)
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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