Course description
From time to time, anyone dealing with customers will have challenging situations to deal with. It just goes with the territory. It’s inevitable.
Properly prepared, however, dealing with a challenging situation doesn’t have to be a stressful, difficult or negative experience. Competence, courtesy and confidence are ‘all’ it takes. Perhaps ‘all’ sounds like quite a lot? That’s where this workshop comes in.
Properly prepared, however, dealing with a challenging situation doesn’t have to be a stressful, difficult or negative experience. Competence, courtesy and confidence are ‘all’ it takes. Perhaps ‘all’ sounds like quite a lot? That’s where this workshop comes in.
Upcoming start dates
Choose between 2 start dates
Suitability - Who should attend?
Outcome / Qualification etc.
- Identify the stages of bereavement that individuals may experience
- Avoid the key mistakes that people can make with the bereaved
- Be able to explain the Egan three-stage module for communicating with people who have been bereaved
- Use different communication processes appropriately, including questioning, listening and summarising
- Use empathy to demonstrate understanding
- Introduce sources of help sensitively and appropriately
Course delivery details
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The In-House Training Company
22 South Burgundy House, The Foresters, High Street
AL5 2FB Harpenden
The In-House Training Company
We offer top-quality in-house training, in a wide range of subjects, at sensible prices. All of our programmes are delivered by independent subject specialists who also have outstanding training skills. We have rigorous standards and only work with the very...
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