Customer Care - Professional Development by Training Works
If you’re not happy - we won’t invoice you. This enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way.
Using a mixture of theory, practical exercises and discussion this training will give delegates the skills to be able to deal with customers confidently, professionally and with warmth. Content can be adjusted to suit your organisation, just ask!
"If you're not satisfied with the training - we won't invoice you!" - Training Works
Suitability - Who should attend?
This course is suitable for anyone who looks after customers. They could be external or internal customers that you are communicating with via email, over the phone or face to face. It can be designed to suit your organisation and is great for beginners and a wonderful refresher for more experienced delegates.
Outcome / Qualification etc.
Participants will receive a Certificate of Completion upon finishing this course.
Participants will explore a variety of topics throughout this course, including:
- What is customer care?
- Some facts about customer care
- So what do customers expect?
- The difference between face to face and telephone communication
- Guidelines for excellent telephone behaviour
- Building relationships with customers
- Developing your questioning and listening skills
- Handling complaints
- Taking messages
Prices start from £795 per day. This includes all phone calls, planning, admin, preparation, design, delivery, training packs, copy write of the materials for the future and an email copy of the notes by request.
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Training Works UK - "If you're not satisfied with the training - we won't invoice you!"
With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...
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