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How to improve your rating on Trip Advisor

Training Works
Course summary
Variable - to suit you
500 GBP
Aberdeen
Next available date: Contact for dates - Aberdeen
Open / Scheduled

Course description

How to improve your rating on Trip Advisor:

We offer a great guarantee. If you are not satisfied with the training, you wont be invoiced.

So often now, customers will not book accommodation, a restaurant or an attraction until they have checked it out on Trip Advisor. Even then they will often only browse the top third of all entries.

So how do you improve your rating on Trip Advisor in order to get more bookings?

This cost effective, enjoyable and interactive workshop will increase all delegates understanding of how Trip Advisor works and the role they play in the ratings a business receives.

Using a mixture of theory, practical exercises and discussion, this training will give delegates the skills to be able to deal with customers confidently, professionally and with warmth

Agenda

  • How does Trip Advisor work?
  • What can we do as individuals to improve the rating?
  • What is customer care?
  • Understanding lifetime value
  • Some facts about customer care
  • The difference between telephone and face to face communication
  • Guidelines for sounding great on the phone
  • Building relationships with customers
  • Developing your questioning and listening skills
  • Handling complaints
  • Taking messages

We offer a great guarantee. You'll be happy or we won't invoice you.

Outcome / Qualification etc.

Certificate of Attendance

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About provider

Training Works

Training Works UK - "If you're not satisfied with the training - we won't invoice you!"

With over thirty years experience in customer service, sales, organisational psychology and management, Training Works offers flexible staff and management training for business professionals and companies. Their courses are designed to improve the effectiveness, communication skills and ultimate results within...


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Contact info

Training Works

The Stables, Crown Yard
Wirksworth
DE4 4ET Derbyshire


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