Course description
Crucial Conversations Online
Crucial Conversations Online provides you with on-demand access to the proven dialogue skills of top performers. We’ve combined cutting-edge instructional design with a best-in-class learning platform to deliver an interactive training experience that creates real behavior change.
Because it’s all online, training can take place anytime, anywhere. Need to start training today? Tonight? On the weekend? No problem. Looking to train multiple teams spread across several continents? Easy. Want easy insight into your team members’ course progress and completion? You got it.
And, of course, if you have any questions along the way, we’re here to help.
Included with Crucial Conversations Online Training:
- 60 days of full access so you can learn at your own pace.
- After-training access to tools and resources to help you apply your newly learned skills.
- A digital toolkit and model card, an MP3 download of additional stories and tips, and a digital version of our New York Times bestseller.
Do you work at this organisation and want to update this page?
Is there out-of-date information about your organisation or courses published here? Fill out this form to get in touch with us.
Upcoming start dates
Outcome / Qualification etc.
Individual Skills
Crucial Conversations empowers learners to talk frankly about high-stakes, emotional, or risky topics and foster alignment and agreement at all levels of their organization. Participants learn how to:
- Speak persuasively, not abrasively.
- Foster teamwork and better decision-making.
- Build acceptance rather than resistance.
- Resolve individual and group disagreements.
Organizational Benefits
Crucial Conversations skills have been shown to yield individual, team, and cultural behavior change resulting in:
- Improved individual and team productivity and quality of work.
- Reduced passive-aggressive behaviors with increased trust among teams.
- Increased likelihood of resolving problems with colleagues, including observed violations, by speaking up.
- Greater project efficiency through accelerated, collaborative decision-making.
- More unity and commitment when executing decisions.
Training Course Content
-
Introduction
The Idea
What Do I Need to Do Right Now?
Why Should You Care about Crucial Conversations? -
Get Unstuck
The Idea
Learn the Skill: CPR
Apply the Skill
Complete This Lesson
Want More? Check Out These Materials -
Start with Heart
The Idea
Learn the Skill: Focus on What You Really Want
Apply the Skill
Complete This Lesson
Want More? Check Out These Materials -
Master My Stories
The Idea
Learn Skill #1: Separate Facts from Stories
Learn Skill #2: Tell the Rest of the Story
Apply the Skill
Complete This Lesson
Want More? Check Out These Materials -
State My Path
The Idea
Learn the Skill: Facts, Story, Ask
Apply the Skill
Complete This Lesson
Want More? Check Out These Materials -
Learn to Look
The Idea
Learn the Skill: See the Signs of Silence and Violence
Apply the Skill
Complete This Lesson
Want More? Check Out These Materials -
Make It Safe
The Idea
Learn Skill #1: Contrasting
Learn Skill #2: Create Mutual Purpose
Apply the Skill
Complete This Lesson
Want More? Check Out These Materials -
Explore Others’ Paths
The Idea
Learn the Skill: AMPP
Apply the Skill
Complete This Lesson
Want More? Check Out These Materials -
Move to Action
The Idea
Learn the Skill: Move to Action
Apply the Skill
Complete This Lesson
Want More? Check Out These Materials -
Finish the Course
Use the Skills
Complete This Lesson
Keep Learning