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Level 2 Diploma in Air Cabin Crew

West Herts College
Course summary
1 hour
Full time
Vocational & College Courses

Course description

What will I learn?

With the aviation industry set to expand in the South East of England, take advantage of this unique opportunity to gain two qualifications through one course. With a twin focus on cabin crew and aviation operations skills, you will gain essential insights into what’s required to work for an airline or on the ground at an airport.

City & Guilds Level 2 Diploma in Air Cabin Crew includes: Airline health, safety and security - gain a thorough understanding of a range of legislation related to the activities that airlines adhere to and how they maintain health, safety and security in a confined environment; Airline emergency procedures - learn how to respond to various planned and unplanned emergencies on-board an aircraft including the operation of emergency equipment; Roles of air cabin crew on board - develop the necessary knowledge of the on-board role of cabin crew. Learn how to prepare the cabin for boarding, deal with passengers with special requirements, carry out a professional in-flight service, make effective passenger announcements and complete the necessary documentation required for a flight; Airport check-in - understand the different roles that staff have to undertake when checking-in passengers. Learn the safety and security checks necessary to board a plane and how to deal with customer enquires in a professional manor; Aircraft dispatch process and Supporting flight operations.

NCFE Level 2 Certificate in Aviation Operations on the Ground includes: Aviation communications; Airport check in, boarding, baggage and arrival services and facilities; Aircraft dispatch process - The necessary steps required prior to takeoff and Supporting flight operations. Visits to Monarch airlines and specialist workshops such as water survival techniques and fire handling demonstrations provide you with additional skills.

There will be opportunities to improve your English and maths and take part in GAP work placements to develop the skills employers are looking for. After this course, you can continue your study with the Level 3 Diploma in Aviation Operations or the Level 3 Diploma in Travel and Tourism. You will also be suitably trained for jobs with a travel agent or tour operator as well as working for a hotel or airline in a customer service role. You could also earn while you learn with one of our apprenticeship opportunities.

Suitability - Who should attend?

What do I need to know?

You should have 3 GCSEs (A*–D/9-3) or successful completion of the Level 1 programme. You will also be invited to a Course Introduction Meeting.

Outcome / Qualification etc.

Nationally recognised qualification

About provider

West Herts College Apprenticeships 

West Herts College is rated by Ofsted as a Good Apprenticeship provider. They deliver high quality apprenticeship programmes across a very broad range of sectors from management to plumbing and HR to sport. All their apprenticeships programmes are designed with...

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Contact info

West Herts College

Watford Campus, Hempstead Road, Watford, Herts
WD17 3EZ

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