The hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, youth/backpacker hostels, holiday centres and self-catering accommodation. It operates across well-known chains and in small businesses, contributing around £30bn to the English economy each year.
The industry relies on excellent customer service to provide a welcoming and pleasant experience for customers and these skills need to be improved so that customers continue to come back.
To achieve this qualification, a minimum of 45 credits must be achieved. Some of these units are mandatory and some are chosen with the agreement of the employer and assessor. The assessor will go through these units with the apprentice and employer in more detail and discuss how the credits work so the qualification may be achieved successfully. The assessor will visit the workplace to assess apprentices and ensure they meet the minimum national standards.
- Provide leadership for your team
- Develop productive working relationships with colleagues
- Contribute to the control of resources
- Maintain the health, hygiene, safety and security of the working environment
- Lead a team to improve customer service.
- Supervise food preparation operations
- Supervise functions
- Supervise food services
- Supervise drinks services
- Supervise housekeeping services
- Supervise portering and concierge services
- Supervise reception services
- Supervise reservation and booking services
- Contribute to promoting hospitality services and products
- Contribute to the development of recipes and menus
- Supervise off-site food delivery services
- Supervise cellar and drink storage operations
- Manage the receipt, storage or dispatch of goods
- Supervise the wine store/cellar and dispense counter
- Supervise vending services
- Supervise linen services
- Monitor and solve customer service problems
- Improve relationships with customers
- Provide learning opportunities for colleagues
- Supervise the use of technological equipment in hospitality services
- Supervise practices for handling payments
- Contribute to the development of a wine list
- Manage the environmental impact of work
- Contribute to the selection of staff for activities
- Ensure food safety practices are followed in the preparation and serving of food and drink
- Lead meetings
You will also complete courses in:
- Personal learning and thinking skills
- Maths functional skills level 2
- English functional skills level 2
- Employment rights and responsibilities.
Suitability - Who should attend?
For the Advanced Apprenticeship programme, candidates should be 16 years or older, working at least 30 hours per week in a hospitality environment. Please note, you need to have a job before applying for an apprenticeship. Please view the Apprenticeships tab on our website to view current vacancies. Because the industry has high client expectations and relies on repeat and new business, importance is given to: appropriate personal presentation (including clothing, hair and personal hygiene), practical, organisational and social skills, attention to detail and cleanliness, an amicable nature and good communication, a willingness to work flexible hours/days as agreed in the employment, a high degree of dexterity and co-ordination.
Outcome / Qualification etc.
Advanced Apprenticeship at Level 3
West Thames College Apprenticeships
Responsive - They are one of London's most innovative and responsive apprenticeship providers offering professional programmes in: Business ICT Accountancy Leadership & Management Health & Care Construction Catering Hair Beauty Motor Vehicle Logistics Automotive Clay Modelling. Innovative - Over the...
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