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Level 3 Unified Communications Technician Apprenticeship

Wiltshire College & University Centre
Course summary
Online courses
Next available date: Contact school for more information - Online courses

Course description

Level 3 Unified Communications Technician Apprenticeship

This Apprenticeship will see you developing in the role of network engineer. You will be designing, installing, and maintaining support communication networks within an organisation or between organisations. As a Network engineer you will need to maintain high levels of operation of communication networks to provide maximum performance and availability for their users, such as staff, clients, customers and suppliers. You will understand network configuration, cloud, network administration and monitoring tools, and be able to give technical advice Your typical job role may be Network Technician, Network Engineer, Systems Engineer, Network Administrator.

Suitability - Who should attend?

  • Minimum requirement is GCSE grade C (4) (or equivalent) in Maths and English.
  • All applicants will be required to pass initial assessments in Maths and English
  • Functional Skills, if required, will delivered remotely or through 1-2-1 support

Training Course Content

This Apprenticeship equips individuals with a wide breadth of skills to include:

Technical Competencies such as:

  • Designing simple networks from a well-defined specification, applying security products and processes
  • Installing and configuring network components
  • Optimising the performance of network systems and services
  • Monitoring , testing and adjusting network systems
  • Applying diagnostic tools and techniques to identify the causes of network performance issues
  • Applying structured approaches to troubleshooting network issues and repair faults in hardware
  • undertake system upgrades to network hardware, software and operating systems • integrate network related software into an existing network environment
  • log and respond to network service calls and provide technical network support to end users as required
  • documenting work done
  • Operate within the parameters of service level agreements, standards and/or agreed response times
  • Operate effectively in the business environment and respond to business issues related to network engineering

Technical Knowledge and Understanding such as:

  • Understand and apply the principles of networking, protocols and associated technologies (specifically this should include the latest published versions of OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
  • Understand and apply the applied maths required to be a network engineer (e.g. algorithms, data, binary, probability and statistics)
  • Understands the causes and consequences of system failure including load balance and storage protocols and responds appropriately
  • Understand the architecture of a typical business IT system, including hardware, OS, server, virtualisation, middleware and applications
  • Understand and responds to security threats, firewalls and vulnerabilities

Underpinning Skills, Attitudes and Behaviours such as:

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • An ability to work independently and to take responsibility
  • Using own initiative
  • Develop a thorough and organised approach
  • Develop an ability to work with a range of internal and external people
  • Develop an ability to communicate effectively in a variety of situations
  • Maintain productive, professional and secure working environment

Why choose Wiltshire College & University Centre

96% of students go onto further study, training or employment

98.8% overall pass rate for Level 3 courses

1,089 courses to choose from

Continuing Studies

On completion of the Network engineer you may wish to progress onto a Degree Apprenticeship.

About provider

Wiltshire College & University Centre

Wiltshire College & University Centre is the main provider of further and higher education in Wiltshire and is fast on its way to becoming outstanding having achieved a good Ofsted grade in June 2018. Based across four main campuses, Wiltshire...

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Wiltshire College & University Centre

Cocklebury Rd
SN15 3QD Chippenham

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