Course description
This qualification aims to provide an introduction to the retail industry to those new to or seeking employment in this area, help learners develop an understanding of the different aspects of working in the retail sector and prepare learners for progression into a range of higher-level qualifications within the retail sector, including more practical qualifications where their knowledge can be put into practice..
Upcoming start dates
Suitability - Who should attend?
- Learners must be aged 19 years or over as at the start of the academic year (31st August).
- Must have lived in the UK or EU for the last three years.
- Must currently reside in England, in a post code outside of the Mayor of London, Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley, West Midlands and the North of Tyne Combined Authority NTCA.
- If aged 19-23, must hold a full Level 2 qualification or above in any subject (e.g., QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of Learning Level 2).
- If aged 24+ no qualifications are required.
Training Course Content
You will develop an understanding of a wide range of retail subjects, such as dealing with customers in various contexts, handling cash, stock management and retail law. The optional units give you the opportunity to undertake learning programs specific to their interests or aspirations within the retail sector.
This course consists of the following units:
- Understanding customer service in the retail sector
- Understanding the retail selling process
- Understanding how individuals and teams contribute to the effectiveness of a retail business
- Understanding how a retail business maintains health and safety on its premises
- Understanding retail consumer law
- Understand how to deal with customer queries and complaints in a retail environment
Why choose Wiltshire College & University Centre
96% of students go onto further study, training or employment
98.8% overall pass rate for Level 3 courses
1,089 courses to choose from
Continuing Studies
Learners who achieve this qualification could progress to:
- NCFE Level 2 Certificate in Retail Skills
- Advanced Apprenticeship in Retail (Specialist, Management, Visual Merchandising or Sales Professional pathway).
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Wiltshire College & University Centre
Wiltshire College & University Centre is the main provider of further and higher education in Wiltshire and is fast on its way to becoming outstanding having achieved a good Ofsted grade in November 2022. Based across four main campuses, Wiltshire...