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Essential Guide to the SMCR Conduct Rules for Employees at FCA-authorised Firms
BPP Professional Education
The new FCA Conduct Rules set basic standards of good personal behaviour for all staff at FCA authorised firms. They...
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Professional Training
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1 day
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From 325 GBP
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Online
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Virtual Classroom
Leadership in the Family Business
edX
To ensure that the family business transcends and the company is sustained over time, in this course of entrepreneurship and...
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Professional Training
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5 weeks
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Online
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Self-Paced Online
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Intermediate level
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course)
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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Professional Training
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From 475 GBP
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Multiple (2)
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Classroom, Virtual Classroom
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Avoiding and Dealing with Sex Discrimination
LearningPlus
This course is a great introduction to the subject of sex discrimination. This course looks at the Equality Act 2010...
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Professional Training
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From 15 GBP
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Online
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Self-Paced Online
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Beginner level
NCFE Level 2 Diploma in Customer Service
City and Islington College
This qualification is suitable for learners aged 16 and above.This qualification is designed for those working in a customer service...
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Vocational & College Courses
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London
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Classroom
NCFE Level 2 Diploma in Customer Service
City of Westminster College
This qualification is suitable for learners aged 16 and above.This qualification is designed for those working in a customer service...
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Vocational & College Courses
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London
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Classroom
NCFE Level 3 Diploma in Customer Service
City and Islington College
This qualification is suitable for learners aged 16 and above.This qualification gives learners the opportunity to develop the skills and...
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Vocational & College Courses
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London
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Classroom
NCFE Level 3 Diploma in Customer Service
City of Westminster College
This qualification is suitable for learners aged 16 and above.This qualification gives learners the opportunity to develop the skills and...
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Vocational & College Courses
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London
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Classroom
NCFE Level 3 Diploma in Skills for Business: Customer Service
City and Islington College
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...
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Vocational & College Courses
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London
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Classroom
NCFE Level 3 Diploma in Skills for Business: Customer Service
Westminster Kingsway College
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...
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Vocational & College Courses
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London
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Classroom
Practical Facilitation Skills
5.0
(2)
Roffey Park Institute
Our Practical Facilitation Skills programme is a comprehensive and real-world programme aimed at enabling participants to understand the skills required...
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Executive Education
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6 Lessons
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From 1,409 GBP
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Online
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Virtual Classroom
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Beginner level
Handling Violence and Aggression at Work
LearningPlus
Teachers, doctors, nurses, carers, social workers, public transport workers, shop workers, DHSS staff, and many others, are all at risk...
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Professional Training
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From 18 GBP
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Online
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Self-Paced Online
Dealing With Difficult People
4.1
(10)
International Professional & Industry Academy
This half-day seminar is designed to help you deal with the difficult people in your working life – the people,...
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Professional Training
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From 249 GBP
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Online
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Self-Paced Online
Negotiating a Changing World: 1920-1950
edX
As we see American women coming into positions of economic and political influence, we start to wonder: why now? The...
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Professional Training
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10 weeks
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Online
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Self-Paced Online
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Intermediate level
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