Course description
Giving and Receiving Feedback
High performers welcome and actively seek feedback; under-performers, while not always welcoming it, are likely to need honest, constructive feedback to get them on track and help them to meet business objectives.
This in-house course from BiteSize Learning equips participants with the tools and techniques needed to give and receive constructive feedback – whether in the form of praise or criticism.
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Upcoming start dates
Suitability - Who should attend?
This in-house programme is suitable for all managers and team members who need to give and receive feedback.
Training content
The objectives and benefits of honest feedback
- Understanding the importance of giving honest, constructive feedback in good time
- Distinguishing between feedback and criticism
Understanding feedback responses
- How people respond to receiving feedback
- Tailoring your feedback approach to suit different social styles and optimise effectiveness
Overcoming barriers
- Ensuring that our own (sometimes unfounded) fears do not adversely affect the feedback we give
- Five dysfunctions of a team and the need to air conflict
- Inviting feedback from others
Grounding the feedback
- Using evidence, anchors and truth to ground the feedback
- Avoiding trigger words and phrases
Praise, criticism and gaining commitment
- Models for giving constructive criticism and sincere praise
- Securing agreement and commitment to the behaviour you wish for
- Creating a safe environment through self-declaration
Outcome / Qualification etc.
Participants will be able to:
- give praise and criticism constructively
- create a safe and open environment in which feedback is expected and welcomed
- understand the preferred social or communication style of their team members and adapt their feedback approach to achieve the best results
- use a simple planning tool to ensure that the feedback they give is understood and accepted
- establish an expectation for change by demanding commitment and building in a time to follow up on the required performance or behaviour
- use praise and criticism to distinguish between desired and unwanted behaviours
- recognise and overcome the fears that may prevent them from speaking candidly
Why choose BiteSize Learning
We have a team of 14 trainers expert in their subjects
Our trainers are rated 4.8 out of 5
Our programme content is rated 4.7 out of 5
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Reviews
Average rating 5
5 out of 5 for content, trainer, structure and booking!
Expenses
The cost of this in-house course is £1,200 (+VAT and travel expenses) for up to twelve people. BiteSize Learning courses are discounted if two are delivered in one day, from £1,200 for a single course to £2,160 for two courses in one day.
Opportunities to explore some of the concerns regarding giving and receiving feedback and suggestions on how to give useful feedback.