Course description
Sales: Business Telephone Selling
Develop the mindset and structure to be successful in telephone based sales activities
This intensive telephone selling 2 day training course has been designed to focus on the mindset, attitude and techniques needed to be successful in a telephone based sales role. It provides a clear framework for a consultative, action led conversation.
This high energy course involves theory, role play, exercises and the opportunity to practice the methodology during a 'live' calling session on day 2.
Training objectives
• To understand the three essential elements for telephone success
• To identify sources of increased confidence and control
• To demonstrate effective application in ‘live call’ situations
Suitability - Who should attend?
This course is designed for sales people who use the phone to proactively generate sales activity, qualify enquiries/prospects and close for appointments or commitment.
Training Course Content
- The ART of Telephone Selling
- Mindset and self confidence
- Prospecting pyramid
- Setting clear objectives
- Communication skills
- Social selling
- Working with gatekeepers
- Impact opening
- DIVE sales model
- Delivering tailored solutions
- Confidently managing objections
- Closing for commitment
- Knowing and growing sales pipeline
- Live Calling session
Expenses
£795 + VAT
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Reviews
Average rating 4.4
Great learning experience, Audrey was insightful, dedicated and inspirational. The class had a range of elements within it that has enhanced my ability to perform in my role. Ve...
BMS Performance Telephone Selling Course with Audrey was very informative. I definitely gained more knowledge in how to approach calls and leave voicemails appropriately as well...
I enjoyed and gained more from the course than I was expecting. Audrey was engaging and clearly very experienced with some excellent advice.